Seller News: October 2025
Read the latest updates to streamline your selling experience.
Forum Posts
Royal Mail tracking numbers not updating on eBay
Anyone else experiencing this? There have been no Royal Mail tracking updates on eBay for anything dispatched on October 6th and 7th. The tracking works fine on the Royal Mail website, but on eBay it looks like it hasn't even been sent yet and still ...
Cancelled item
Evening. I sold few days ago 1 trousers but the buyer cancelled after as checked the size not good. The money paid him back straight away. But today I got message from Ebay why not sent out item it overdue now. I hope this is some glitch as shows ite...
Can't edit combinations on multi variation listings
As the subject states, this isn't working. Reported to ebay. Had a callback by ebay CS who confirmed that this is a known issue and they are working on it. Has not been working for over a week. Hopefully ebay can fix this asap.
Widespread technical issues still not fixed after weeks
Some technical issues previously reported by many customers - and subsequently fixed by eBay - have returned. So as of approximately two weeks ago, I am again no longer able to place a bid, or 'Buy it Now', or enlarge/scroll through listing pictures,...
EBay AI Causing Issues
Ebay's automatic system has just incorrectly accused me of trying to sell outside, which is untrueThe system is supposed to allow you to revise whatever error that has caused the automatic AI to make the false accusation - mistakes happen - however t...
Refund
Hello, the buyer has already received the item and sent another tracking number, so I replied and I don't know what to do now, the buyer already has the item.
Ebay Sys Broken - Offer Auto Pay "Shipping Selection Doesn't stay"
When you make an offer on an item with Auto-Pay if offer accepted:You can select various shipping options.The Ebay System FAILS, it never keeps the shipping option I select, it seems to revert to some default, and I have to always go to the trouble o...
eBay Basket Issue
I have an item for sale that customers need to purchase in multiples, but I'm experiencing an issue with a specific listing. Even though my quantity is set to 5,000 and is displayed as available, customers are unable to add more than 5 to their baske...
Listings missing on dot com after adding GSP
I have started to add GSP to listings so my US customers can see tariffs up front. However some listings are showing on dot com others not I started several days ago so they should all be showing by now. There is a difference of about 200 in total li...
Photographs not sticking to drafts when uploading?
I normally take images of items with my phone camera and apply to my drafts via the ebay website, again on my phone. ( My camera is unable to use the ebay app due to a previous software change.)I then revert to my desktop, and edit photos as necessar...
Ebay App Issue - “Something Gone Wrong”
I can’t log in the app on my IPad or IPhone , have restarted the app, changed password and restarted the device . Anyone else ? I’m a business and need to list items
Please review our messaging policy message received but only message to that buyer is from Royal Mai
Hi, I received a surprised email from ebay saying "email couldn’t be sent because they violated our member-to-member contact policy." reminding me "so we wanted to remind you that your eBay emails should only be about your eBay transactions and can’t...
trying to get my ebay account on my android phone in addition to my laptop
I have tried to log on on to my account on my phone but ebay do not send me a text code number to allow me to continue signing in, what am I doing wrong?
Cannot type into chat help system
Hello I have never encountered this problem before.When I try to use the contact eBay system where it opens up the box to chat I cannot type anything at all. It shows my previous message history but I cannot type anything at all to access either the...
Can't type in help live chat or select an option
I really need to get in touch with eBay support over an issue with a buyer but I am unable to type or select the 'Ask us to call you' option in chat. I have tried on both the app and a laptop but the problem persists. I really need to get in touch wi...
