Cannot type into chat help system

[funky_alchemist]

 

Hello

I have never encountered this problem before.

When I try to use the contact eBay system where it opens up the box to chat I cannot type anything at all.

It shows my previous message history but I cannot type anything at all to access either the bot or a eBay representative.

I have tried clearing the cookies to the browser used a different device and every time it’s the same please see the screenshot.
It’s greyed out. I can’t type anything. It’s driving me crazy. How do I resolve this? Is it a technical issue.

[edwardian-dreams]

Request them to call you its  much easier 

I hate those chat bots absolute hate them as they only tell you what you already know 

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

[funky_alchemist]

Can’t even request call back literally doesn’t let me select or type anything 

[edwardian-dreams]

👿🙄What is it you want help with as posters on here know a lot more than the stupid piece of metal or some customer services people 

[funky_alchemist]

Ideally I want to be able to have access to the chat in case I need it. But this particular issue is around an item I sold and I was meant to receive £495 but the available balance was only around £485 and no idea why it’s £10 short. There were no other charges or refunds that may have reduced the available balance