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Seller Update: January 2025

We’re kicking off 2025 with some important enhancements and updates.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Buyer Protection, Pokémon Day, VAT invoices & other launches landing this February

As we wave goodbye to January, I wanted to update you on exciting changes coming in February.

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Update regarding “Urgent - VAT action” email

On 17-19 February, some sellers received an email asking them to update their UK Value Added Tax (VAT) registration on eBay or potentially be restricted from selling. This email was sent in error. Rest assured, this does not affect your ability to se...

User avatar by Community Team • Community Team
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simple scamming

no doubt you are all aware of the pack link scamwell simple delivery is becoming compulsory next month run by guess who...PACKLINK get ready for more £3.18 withdrawals a month after the item has been sentby the way does this SD also apply to B.S ??

More New Policy Changes Coming

Not all totally bad news this time.Opt in/opt out and eligibilityCan I opt out of Simple Delivery?Yes, you can opt out of Simple Delivery when you’re creating the listing. For now great news. One that needs to be heeded is: Without limiting other rem...

Simple Delivery

Has anyone had the problem that you have sold an item and when got the label the weight is not enough for the item you are sending. EBay has generated a label for 2kg but the item I am sending is 2.8lg. Don’t want to send it and the buyer end up gett...

Buyer suspended and Ebay cancelled order

Received a message saying order has been cancelled due to suspension of buyer. Item is marked as dispatched with tracking but luckily I managed to cancel the parcel collection. Payment is still showing as pending. Will Ebay eventually refund the buye...

Resolved! Changing from private to business - shop subscriptions

Hi can anyone please help with a question ? I am currently a private seller with a basic shop subscription. I am looking to change to a business account , but I wanted to know what happens with my shop subscription when I change to business, as the b...

BUYERS FEE

JUST MOVED FROM PRIVATE TO BUISNESS ACCOUNT AND THE BUYERS FEE IS STILL ON MY LISTINGS?DOES ANYBODY KNOW WHEN THIS WILL BE REMOVED OR HOW I CAN GET IT REMOVED.ONLY STARTED TRADING IN JANUARY ON THIS PLATFORM.ANY HELP WOULD BE GREAT

£15 off to help you sell faster

Anyone else had this message from ebay today?..all to do with promoted listings (which I don't use). They've probably noticed that I haven't sold a single item for 2 weeks. Maybe the penny's finally dropping...?

User avatar by • Conversationalist
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Will I get refunded for my eBay auction

Hi, I sold a vehicle on eBay auction. I put it up for 7 days. After 7 days it turned out a fake account had bought the van and was the winning bid. The fake account has not messaged me or even tried to contact me after 3 days.Well, anyway, My questio...

Why are my prices more .

Hi All, I put a price of £5.99 on an article but I see that the listing is £6.95 , this is happening on most of my goods. Can anyone tell me why. TIA.

Buyers And sellers leaving eBay

These figures are cut and pasted from the EBAY Inc Q4 Results Annual active buyers declined by 9%, for a total of 147 million global active buyers. Annual active sellers declined by 8%, for a total of 17 million global active sellers.So BUYERS declin...

Still not getting an email when something sells....

I brought this up just over a month ago, got some answers and went and ticked the relevant box. Now, I've just sold something whoopee (that's right, for the first time since the end of October....)And I *still* didn't get an email telling me so (I we...

Compensation - the Saga that never ends

I recently sold an item, it was lost by the courier - the tracking information provided by eBay was incomplete and the courier could offer no assistance. As a seller, I actioned a refund immediately - and as a goodwill gesture, sent a replacement ite...

Packlink eBay Postage Underpayment Scam

We are having to post this again as previous posts get conveniently archived or deleted.We invite as many victims as possible to report the issue to Action Fraud but also email BBC theoneshow cc. watchdog, RipOffBritain , report it to Trading standar...

Resolved! Buyer contesting international shipping cost

Hi all, I'm having an ongoing issue with a buyer in another country and I'm looking for some advice if possible please. I'm based in the UK and a buyer from Canada made a best offer on one of my items. I accepted and they paid straight away, but then...

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