Seller News: November 2025
Get the latest news to help empower your business.
Forum Posts
Royal Mail 2nd-Class Letter – what’s changing and what isn’t
Royal Mail now has Ofcom’s approval to deliver 2nd Class Letters on alternate weekdays and will remove Saturday deliveries. However, Royal Mail has not set a go-live date, meaning as it stands currently your delivery estimates and seller metrics will...
US Buyer won't provide SSN to UPS for clearance purpose and says he won't pay customs & tariffs
I am a seller based in the UK but list on both US and UK ebay. Sold an item to the US, not through Global Shipping Programme but charged shipping cost and used UPS myself.Declared properly with UPS. UPS then requires Tax ID/ SSN from buyer. Buyer ref...
Resolved! Where is my 'offer history'?
I have had two offers on items I'm selling which have subsequently been retracted. Ebay are telling me they will be in my 'offer history' on the item page. I can't find this anywhere on the item page. Please can anyone tell me where to look. I use a ...
Simple Delivery...Low cost items exempt ..... this is what CS say
Thank you for contacting us here at eBay Customer Service regarding our Simple delivery. I understand that you have been notified about this service and you would like to know if low priced items are exempted and what can be considered as low-priced ...
Charities and ebay shop subscriptions
Hi, I've started working for a local charity setting up and running their ebay account. We get the reduced final value fees for charity of 1.1%, and presently we pay a 36p insertion fee per listed item. Are charities able to take advantage of ebay's ...
Resolved! Unable to post item due to parcel size?
Hello, An item sold that has been listed for almost 2 years ( so it predates the Simple Delivery system). I can't use the prepaid label because it exceeds the maximum parcel size AND weight. "Larger or heavier packages will still be accepted by the c...
A Few Puzzling Simple Delivery Questions
Hey all.I have a couple of questions.eBay are also going to change the postage on items already listed next week.I have DVDs & CDs over 100g and under 100g.How will they know which items to change to the over 100g rate, and under?Also, they say any i...
Buyer bought an item then immediately made request to cancel transaction
A buyer bought an item from me at 21:12 last night. A minute later at 21:13 they made a cancellation request with the reason given as "wrong payment information". I have just now accepted the request and issued the refund through My eBay. After doing...
Help
Hi, I have an issue with a buyer that I’m struggling to overcome. i sold an item and it was paid for right away. I returned from work printed the postage label off and then noticed the buyer had messaged to say they had changed their mind and now did...
No more cash on collection.
Just saw the new seller rules. I've got no issue with the reduction in free listings. But no more cash on collection I do mind. It means there is no way to make a buyer check on collection and once they accept it pay with no risk of them changing the...
Resolved! Simple delivery - is there any way around it?
Hi guys, I sell pokemon cards on Ebay and just like everyone else I've been forced into this simple delivery thing. When I am selling cards it isn't a problem as the system always gives me a Tracked 48/24 large letter. I've decided to sell my old Xbo...
eBAYS POSITION ON POSTAGE IS STILL UNREASONABLE ON SO MANY LEVELS
Yes, eBay have today (5 September) made a concession on SD being optional on Large Letter posting up to to £20 providing weight is less than 100g.This concession is of no use whatsoever to those sellers listing items that are OKAY in size for Large L...
Suspected Return Scam – Items Marked as Delivered But Never Received
Hi everyone, I’m reaching out for advice and support as I believe I’ve been the victim of a sophisticated return scam involving two separate eBay accounts.The Situation:Two buyers (suspected to be the same person using different accounts) purchased p...
Resolved! How can I log out on the app
I always use my computer for Ebay, but am going away and wanted to keep check on things , so loaded the app. I logged in with no problem but I can't find away to log out. The help section says there should be a log out button at the bottom of the pag...
Title: eBay Is an Absolute Embarrassment — Run by Greedy, Out-of-Touch Dinosaurs
eBay is hands down the worst selling platform on the internet today. It’s a bloated, broken system run by corporate parasites who haven’t evolved in over a decade. They don’t give a single damn about sellers — especially resellers — the very people w...
Postage Policy and Special Delivery
I had a couple of live listings on my private account when SD was introduced, Got the memo saying dont worry, all will be overided, SD will now be the way, Had a few sales, all good So i've just gone to list new listings and Ive still got a Postage P...
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