Your February 2024 Seller Update
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Royal Mail: updated delivery restrictions & packaging requirements for bladed items
Royal Mail has added delivery restrictions and packaging requirements to bladed items and sharp or pointed objects which will be in force from 7 May 2024. If you are posting bladed items such as cutlery knives that you have sold on eBay via Royal Mai...
Resolved! Buyer not collecting, do I get penalty if I cancel the order?
I have this buyer bought an item yesterday, he asked a time that we both agreed for him to come pick up. When it's time, I did not hear from him at all, then I sent him a message two hours past the time asked if he still coming, then he replied two h...
Selling a bike
I am thinking of selling one of my bikes. I would get a better price if I offered postage but reading all these scammer stories I'm a little reluctant to do so. However if I sell it collection only and allow the buyer to organise their own courier wo...
Selling in the UK only
Hello, I am new to Ebay and i want to set my default option To sell only in the UK,
Does Ebay have bot accounts of some kind?
Hi, I listed a pair of shoes for sale a while back and got a message from another ebayer asking for a pic of the size label, fair enough so I provided it. Never showed any further interest. When I had a new sellers promotion I relisted the same pair ...
Resolved! Selling
I am only able to list an item if I use incognito (at ebay's recommendation) Has anyone else encountered this please? I use Kaspersky antivirus (which apparently is trying to destroy the Western World judging by the replies I've had so far!) and it's...
Resolved! Watchers?
Got a feeling that most of the watchers on my items for sale aren't real. Does eBay display watchers on items so you keep them on the site in the hope they sell so they can have their slice of the pie? I say this as I've had the same amount of watche...
Resolved! Getting paid by ebay when I have sold two items a week ago
sold two items a week ago posted arrived not on old I have been paid for items before and after them...what can I do ?
Ebay refuse to remove negative feedback for events out of my control
Ok, so I dispatched a package via Royal Mail 48hr stardard delivery. Unfortunately, for some reason the buyers choice of collection point refused the package and ultimately Royal Mail then returned it back to me. Since the collection point refused th...
Informed email the air had been resolved and they hadn't and payments still on hold
I sold my iPhone 15 pro Max 31/1/24 through eBay and the payment is on hold which I didn't know about I had received an email today 8/2/24 that this had been resolved and I hope you are pleased with this decision I then found one of their agents what...
Item thought to be lost, buyer gets refund. Item turns up, buyer now won’t repay…!
I sent an item via Royal Mail Tracked 48 on the 27th of November. The tracking sat with the same information that it was stuck at a regional hub for over two weeks so the buyer raised a case and I issued a refund. I then opened a case with RM to reco...
17460,Error - Unknown error on shipping confirmation file upload
From new a few days when we upload our file on seller hub ton confirm shipment we have lot of errors Order update,Failure,17460,Error - Unknown error.And it's strange because when we re upload the same file we have alos errors but on different lines ...
Viewing Feedback
In 'All Orders', on the right hand side of the page there is an 'Engage Buyer' section with 2 icons, these icons show at a glance whether you have been left feedback and if you have left feedback. For the past few days, I can no longer see these icon...
Buyer didn't receive the item - How do I recover it from Royal Mail?
Hey, I sold an item last week, the buyer wasnt home for three delivery attempts by Royal Mail so the Buyer have logged an "Buyer didn't receive the item" case against me (I wasnt aware that this is to be used like this?? as its not a didnt recieve, i...
Relist vs cancel order
I have listed a bag on ebay but decided not to sell it anymore since its been there for more than weeks. And now its been purchased, and paid. What is the best way to do relist or cancel? But whrn Im trying to cancel it, there is something I need to ...
Resolved! Courier collection - buyer needs my postcode for quote before purchasing
I have a large - heavy item for sale and it has been listed as 'collection in person only' or alternatively they can send a courier. The customer wants to buy, but needs my postcode/address to get a quote before purchasing, as the cost of the courier...
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