eBay Help
Seller Central
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Start a conversation

Seller News: May 2025

Catch up on the latest updates focusing on trust and optimisation.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

Play Pause

Forum Posts

Start a conversation

Resolved! Penalised for international postal delay

I sold an item on 15 Nov to a buyer in Italy - posted 16 Nov. They opened an undelivered case on 4 Dec I responded to all messages inc Royal Mail update - eBay closed case & refunded buyer in full on 11 Dec - item was delivered on 20 Dec when I submi...

User avatar by • Visitor
  • 381 Views
  • 2 replies
  • 0 kudos

Resolved! Evri has made 3 attempts to deliver my parcel to the buyer.

Please can anyone tell me what happens after Evri have made 3 attempts to deliver an item. Am I right in thinking it will now be returned to me? Will I be obliged to refund? I find it very frustrating when buyers order an item but make no arrangement...

Buyer demanding a refund

Seems a strange one to me, but I recieved a message from a buyer wanting a refund on an item I sold to them 4 months ago. They originally left positive feedback and theres no message from Ebay themselves, so they dont seem to have officially opened a...

User avatar by • Contributor
  • 552 Views
  • 4 replies
  • 0 kudos

Transaction defect report

Can I ask how long these defects stay on our reports, I can't remove even tho some of the items on it have since been sold on this *bleep* platform

User avatar by • Not applicable
  • 265 Views
  • 2 replies
  • 0 kudos

Resolved! Buyer left negative feedback on wrong item

I sold an item recently and the buyer accidentally left feedback on my item that was meant for another item they purchased which was a fake. They then left a really negative review about a fake product on my item which is an entirely different produc...

User avatar by • Contributor
  • 312 Views
  • 2 replies
  • 0 kudos

EVRI

To all the sellers on here if you use evri to send parcels PLEASE STOP using this sheep shed shambles of a company ive waited in all bloody day for a parcel that was out for delivery only to get an email off them saying it is not being delivered unti...

Faulty item

Hi all Looking for some advise.Have recently sold a Graphics card RTX 3060 and seller has reported that the item when running games causes the PC to reboot - they are blaming this issue on the Graphics card as previously the system ran fine with a mo...

Issue with Listing Tool not updating the Title

Has anyone else had this issue of listing a similar item or using my listing template the Title will not save and often it takes up to 6-10 revisions to finally get the title updated ?I have tried various methods eg saving first but its doesn't seem ...

Resolved! INAD for damage possibly caused by buyer

Last month I have sold an old iPhone 13 mini silicone case that I no longer use. Before putting it up I did test it to see if it's in working order. There was a small tear on the bottom right of the case which should not worsen as long as the case wa...

User avatar by • Contributor
  • 723 Views
  • 13 replies
  • 0 kudos

Item Not As Described Case

Advise please Buyer saying the jacket I sent is not as described ,Saying the jacket received look's like its been worn more times and is older then described . I requested for them to send me pictures of what they received , as I know I sent virtuall...

Got selling related questions? Start here:

Featured Posts

Top