Seller News: November 2025
Get the latest news to help empower your business.
Forum Posts
Royal Mail 2nd-Class Letter – what’s changing and what isn’t
Royal Mail now has Ofcom’s approval to deliver 2nd Class Letters on alternate weekdays and will remove Saturday deliveries. However, Royal Mail has not set a go-live date, meaning as it stands currently your delivery estimates and seller metrics will...
Buyers cancelling order counts as a defect?
I was getting my funds within 24 hours but I had two buyers request to cancel 2 orders each for reasons such as “found better price elsewhere” and “bidding too high and couldn’t justify the price anymore” so i thought i’d be kind and cancel the order...
sellers simple delivery buyers are messaging me to say they could not choose Royal Mail only evri
I am selling and stuck with the new ebay simple delivery, but my buyers are messaging me to say that they did not have the choice between royal mail and Evri which they should have had, and that they were stuck with evriMany are not happy with EvriIs...
Trainers returned by ebay. No reason given why?
Anyone had any experience of this? I'm now stuck with a perfectly legit pair of trainers, that the buyer still wanted, and their negative feedback. I contacted ebay, but unsurprisingly, no reply. All I could think of was the box was not the original,...
Resolved! Sellers - Stop using 'AI' nonsense for descriptions, you are losing sales....
It might seem an easy option but I won't buy from sellers who use the lazy option for descriptions, it's sometimes completely wrong or just nonsense and does not tell me want I want to know to make a buying descision so I don't. I want real descripti...
Not giving eBay my passport or driving licence
Having sold with positive feedback for over a year ebay have now held the £49 in my account until I send them photo I.D which I have refused to do as they already have my National Insurance number and bank details but requesting my passport is I beli...
Resolved! How can I speak to a human re handling an abusive ebay buyer?
As per title, how can I speak to a human re handling an abusive ebay buyer? Ive tried help and keep getting looped in chat. Anyone know a direct route I can use? There is no case yet and filing a report is useless for telling me how to deal with the ...
Buyer has sent me a message saying box is empty.
Hi all! Buyer has sent me a message saying the box I sent them is empty. It contained a £150 Cat for a Land Rover. Evri shows the box intact and not tampered with being held by the buyer at delivery, at the buyers front door. How do I respond to the ...
Your payouts are on hold until you update your account details.
My bank account hasn't changed at all, I have had no problems receiving previous payments but eBay has decided to reverify and put a hold on my payouts? I have clicked on the red banner to "update" my bank account with the same details. It wants me t...
User seems to be watching my account.
I received an offer on an item on Friday which I accepted. There was then a problem with the payment and I got a message saying their daughter accidentally made the offer too high and what could be done? I’m wary of some buyers and this person had 0 ...
Why did ebay change half my listings to free postage?
We've spent hundreds of hours trying to recover from the "Simple Delivery" roll out fiasco. Thousands of listings. Postage refund requests because they always got the size wrong, none have been refunded and had to absorb the costs, no leeway for post...
Wrong postage on listed item
Has anyone else had problems with the wrong postage showing on their listed items even though it shows the right price when it’s on the draft listing?
Getting a buyer's address to re-send and item when simple delivery used
So, I forgot to send a case for an item that I sold. I had forgotten that I had listed it with a case, it had been on for many weeks. My fault entirely. When I realised what I'd done, I messaged the buyer who, hadn't contacted me about it, and they d...
"We're reviewing the buyer's return" - what gives?
I received my first return request yesterday morning. I accepted the return and sent a label to the buyer through eBay (through gritted teeth - not happy at paying £3.25 to have a DVD that I sold for £10.99 returned to me, if indeed I receive the sam...
I have sold nothing in 6 months since the buyer protection fee was introduced
I always have 20-30 active listings on the go, and typically sell 2 or 3 items a month. My items are always priced competitively to sell, but lately I've noticed I haven't sold anything since February. When I reviewed my listings this evening, I noti...
Simple Delivery - loss/theft in transit
Member for well over 20 years, first time of selling on Ebay.26th OctI was the seller in an Ebay transaction. I sent 2 coins packaged securely to the buyer - the item was collected from my home and I received a confirmation from Royal Mail - all unde...
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