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Forum Posts

Resolved! "We have updated the weight and dimensions on your listings to improve shipping cost accuracy"

Hi, Private seller gradually going through and listing his late fathers CD collection. I have just now for the first time in a year gotten this in an email, with numerous listings shipping preferences changed without my consent, and no clear way to r...

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Technical issues with website

ebay update App late May 2026. Since then (10 days) unable to bid, review offers, send messages. Lost bids and offers. Emailed customer services and ebay CTO with evidence - no response. Can login but can't do anything else as website frozen. When wi...

User avatar by Contributor
  • 42 Views
  • 3 replies
  • 0 kudos

Not received, who issues refund?

A buyer has raised a claim for a refund for an item not received. It was sent through simple delivery, within UK, but it's 6days overdue and Evri tracking says they still have it. Should we (private seller) issue the refund? I thought the whole point...

Buyer moved

I sold an item contacted by buyer. They had moved not left forwarding address. Royal mail attempted delivery put ? mark on site. ebay still deducted amount from me. Does that mean buyers can put in any address then claim refund even if they get the i...

User avatar by Engager
  • 218 Views
  • 16 replies
  • 0 kudos

Resolved! Muddled Up Postage Labels.

I inadvertently sent an item my husband sold to someone who I had sold something to - printing off various labels and sticking the wrong label on items. How do I send a label to each of them so they can both post the items to each other?

Removal of suspect knife violation

I listed the following :Boxed Set of Silver Plate - Apostle Teaspoons - Cake Forks - Sugar TongsI have been informed that because of this listing which is dangerous I got this removedThis listing was removed for violating our Knives policy.I know the...

Suspiciously not getting ANY views of Items since ebay has started asking to (pay to promote)

Is anyone suspiciously not getting ANY views of some of their items since ebay has started asking to (pay to promote)? Im hearing people saying that ebay are shadow banning & secretly penalising private sellers who haven't (paid to promote any of the...