Seller News: May 2025
Catch up on the latest updates focusing on trust and optimisation.
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Is it just me, or is it standard procedure for Packlink to reject claims for damage? Numerous packages damaged, they never refund except for the first claim you make. following that, never happens, even with sufficient evidence. The standard of proof...
Earlier today I was reviewing stats for a listing and was trying to follow the prompts for "things to do" in Selling hub.I decided to enable ebay promotion to try and get more views, and republished listing and everything was fine.I returned to selle...
Hey. I delivered the package to customer. I put the tracking which show the parcel is delivered to customer but eBay funds are on hold. eBay says that (Thank you for shipping your order and uploading the tracking details. Unfortunately, delivery coul...
I purchased something from America using the International shipping (I’m in UK) it arrived at Heathrow yesterday and now it’s being held by customs. Tracking info doesn’t say anything else but this. I’ve paid the duties when I checked out so I should...
Please can someone clarify the new rules for private sellers, I am so confused. 1. I always use Royal Mail I buy a 2nd class large letter stamp costing £1.55 or 1st class £2.60 but mainly 2nd class. Under the new system will I or won't I be able to u...
My item has been damaged by eBay global shipping. It was sent intact (I have photos) but arrived crushed (I have photos). The buyer has naturally requested a refund but it was eBay who damaged the item. What should I do?
It's a downright cheek. This can only benefit Ebay who can hang on to a sellers funds for up to 14 days - earning interest as I'm sure they will. I have logded a complaint by telephone and can only urge all sellers and buyers alike to do the same. Th...
Hi Folks, last night I listed an action camera on a buy it now with offers, sold it overnight for full asking price (and buyers fee) Was quite pleased until I noticed winner was a ZERO rated buyer, I thought I had blocked ZERO rated buyers but obviou...
Am selling a google pixel 9 pro xl and it’s now twice someone is not paying the first one cancelled order and now no response to second buyer so am having to relist again it’s very frustrating and time wasting.
As above I need to cancel a sale as there was a error in the listing Ive gone to cancel the sale but it wont let me refund with there funds its asking me to pay with my bank card saying No funds available but they just paid What the hell is going one...
I've been reading about all their planned rollouts since it started. The Buyer Protection, delayed payments and Simple Delivery.For "simplicity" I have started to call it all Simon. It's fairly obvious that alot of sellers and buyers aren't that happ...
Buyer bought and paid for item last week, collected it today, is happy with it and left, I scanned the QR code, put the pin it, collection confirmed, yet I still have to wait for the 11th for estimated pay-out because the funds are on hold? doesn't s...
Incredible....item sold 28 June, item received, positive feedback left and still funds on hold. Ebay has become such a horrible place. Outrageous practices!!!!
I’ve read lots of issues with eBay’s money back guarantee. Occasionally it is buyers being ripped off (either never actually receiving their item, but because it was marked as received, they can’t get their money back; or by closing a case prematurel...
This was copied from the Royal Mail website. Ebay consequently need to amend the estimated delivery dates for such post! Following their Call for Input in 2024, Ofcom launched a consultation with stakeholders on the future of the Universal Service Ob...
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