Private seller - tracked item not scanned as delivered by Royal Mail

[loosecheese]

I have sent a tracked item to a buyer but Royal Mail have not marked it delivered and therefore the payment to me is still on hold.  Any idea's how long it will be before Ebay release the funds?  It seems we are being encouraged to send them not tracked, at least we will get the funds in 14 days!

[tressygirl]

Royal Mail tracking is sometimes not in sync with eBay's tracking, and the latter is the most important for releasing a faster payout,  that is,  2 days after the delivery date.

If you have found your tracking has not updated,  therefore holding back your payout,  contact eBay Customer Services, provide the tracking showing delivery, ask if they can kindly release your payout now as 48 hours have passed the delivery date.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

 https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open between 8 a.m. to 10 p.m. on weekdays.

9 a.m. to 6 p.m. on weekends.

I recommend contacting CS very first thing in the morning, when the lines first open,  as there's more chance of Dublin answering.

@loosecheese 

[loosecheese]

Unfortunately it is not showing delivered on the Royal Mail website, but the buyer has received the item.

[lucy_farmer]

'Unfortunately it is not showing delivered on the Royal Mail website, but the buyer has received the item.'

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That's a shame; the only thing ebay accept to release the payment is confirmed delivery....unless the item is for less than £10.00?

If it is, pos feedback should be enough to release the money.

[loosecheese]

It was for £40.  So what happens to my cash?  Does Ebay send it back to the buyer???

[lucy_farmer · Accepted solution]

'It was for £40.  So what happens to my cash?'

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If it's unconfirmed delivery, you'll get your cash after 14 days or so. Yep, it's a p.i.t.a. to wait that long, but you'll get it in the end!