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Seller News: May 2025

Catch up on the latest updates focusing on trust and optimisation.

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Open every Wednesday from 2pm-3pm

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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INR claim query

This is a brief question about a recent INR claim I have received. The buyer had already given fairly detailed and relevant positive feedback for the item, so I queried, in the case, whether he had actually received it. He simply replied "item receiv...

Buyer does not recognise transaction

How can it possibly be fair that you have to reimburse a buyer after an order has been shipped and then they put in a chargeback and claim they dont recognise the transaction. Item just under a tenner so no tracking. So I get to lose the items and th...

This new payment system is garbage

EBAY you messed up big time here, coupled with simple delivery, You have made things worse, much worse, My items have been delivered And I have had positive feedback and yet you still hold my money, This is getting beyond a joke. The payment should b...

User

Has anyone had dealings with this buyer? Bought a Sonos Bluetooth speaker from me. Sent by royal mail tracked 48 and have photographic proof of delivery. Still showing as he hasn't received the item. I believe he has bought items under a different na...

Resolved! Yet another buyer protection fee thread

I'm sure I'm not alone in having not quite got my head around this yet. I have an item for sale at the moment... It's up for £275, which with the buyer protection fee comes to £286.72. Someone has made me an offer on it: my seller dashboard tells me ...

Listing (upto 8 times)

Hi, just a small query hoping someone can clarify. After I have used my free listings I understand I will be charged 35p there after. However, I thought once re-listed the item would not need to be listed for another 8 weeks, (it states listing free ...

EBAY CUSTOMER SERVICE PROBLEMS

I'LL TRY AND KEEP THIS SHORT, BUT I'VE NO CHANCE.IN UK LAW A BUYER'S CONTRACT IS WITH THE SELLER, NOT THE DELIVERY COMPANY.EVRI DRIVERS ARE PAID PER DROP, IT'S OF NO CONSEQUENCE TO THEM IF THEY GIVE IT TO YOU PERSONALLY OR LEAVE IT ON THE DOORSTEP FO...

Resolved! Global Shipping Program USA to UK - Not working US seems to have been taken away this morning

Hey all, This morning I've had several customers contact me from the US saying that even though they are watching my items, and could purchase them yesterday through the GSP they can no longer do this and all my other items that they are not watching...

'Simple Delivery' failed, now a test case - worried

Private Seller here, I sold a gold sovereign for £590 on ebay and was forced to use "Simple Delivery" as you all know. Both ebay and RM tracking show it as delivered, RM say they left it in a safe place and uploaded a photo. Seller says package has g...

Refund item as not described 3 weeks later

Can anyone advise please sold a clinical machine. Lots of back and forth when buyer received it to which I answered and offered a return but she said she was totally happy with it, and wanted to keep it, but now after 3 isn’t happy and item is not as...

Resolved! Can ebay take money out of your account to refund a buyer?

Sold a gold gate bracelet which the buyer left feedback for, "as described and wife loves it". 3 weeks later i have a refund request for it not being as described. Ebay have sent them a return postage slip, do i seriously have to refund in this situa...

Resolved! Having to opt out of Simple Delivery on EVERY LISTING

OK so listing some items tonightgood news first - even though Simple Delivery is now being pushed I can opt out to custom settings and select my standard shipping ratesbad news - I have to opt out of Simple Delivery every time I list even though I am...

User avatar by • Engager
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Defrauded by a buyer

Late last year I sold an item on Ebay. The person complained about the item and demanded a refund claiming it was not as described; he also gave me negative feedback. He was refunded but did not return the items. Within a short time, items identical ...

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