Buyer does not recognise transaction

[carrotdrusus2]

How can it possibly be fair that you have to reimburse a buyer after an order has been shipped and then they put in a chargeback and claim they dont recognise the transaction. Item just under a tenner so no tracking. So I get to lose the items and the cash.

If it has come through E bays payment system surely they or the card provider are liable for the information being stolen, and the seller should have protection , why is it me that has to pay?

[*vyolla*]

eBay do offer seller protection for transaction not recognised chargebacks, but it all hinges on having a tracking number showing delivery to the address on the eBay order, then eBay pay for the refund.

[sml192]

I do agree that eBay should accept liability in all transaction not recognised/authorised situations but, unfortunately, they have chosen to do so only where there is tracking proving delivery.   Not particularly fair but not much you can do about it.

If you sent the item at a Post Office using Royal Mail then you should have a reference number on your receipt which, whilst not actual tracking, would provide proof of delivery.  Ebay will accept that as tracking. 

If you don't have tracking/proof of delivery then you will need to agree to the refund otherwise eBay will also charge you the dispute fee which is around £16. 

[carrotdrusus2]

Exactly so im stuffed !!

[papso22]

So it wasn't sent tracked?

[*help_no_brakes*]

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@carrotdrusus2 wrote:

Exactly so im stuffed !!

https://www.ebay.co.uk/help/policies/selling-policies/payment-dispute-seller-protections?id=5293&st=...

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[p.c.for44]

One of the reasons ebay may be forcing everyone to do tracked delivery now may be because some credit cards and banks do this.

I had the same thing happen to me where the case said "the buyer doesn't recognise the transaction" and was surprised they were allowed to do this a long time after the item was delivered, unfortunately I didn't have a tracking number.

Apparently ebay say on certain cards they can do this years later, which is rather worrying when Royal Mail don't even hold the tracking information that long.

Hopefully they can't open these unrecognised transaction cases on items ebay have noted as delivered on the tracking. Having said that occasionally parcels show as delivered at RM tracking but not at ebay.

I found some companies like DPD ebay would not update as delivered at all, even though it was.

Sellers should really open a claim every time RM forget to track or sign something valuable because they won't cover you years later in the event one of these types of claims.

[ear2fear]

I don’t understand why the bank can’t check what address the item was sent to. What delivery address was on the eBay account? Why can’t they check if their customer’s address tallies with the address that the item was sent to. And I don’t know why months later someone is allowed to claim that they don’t recognise the transaction. Are they going through old bank statements looking for transactions they don’t recognise? 

[p.c.for44]

Unfortunately they don't even need to be incorrect addresses. When a buyer opens a case where they claim they don't recognise the transaction it's done through whatever peculiar payment method they used as opposed to the case being opened on ebay.

Some scammers know what they're doing like the guy who did it to me, he even had the cheek to say he had the item but claimed opening the claim was a mistake! Still he got the money back, it wasn't much luckily.

Ebay has changed since then to make sure *most of the time* they update things with tracking as delivered.