eBay

wutholt-bitia · ‎03-06-2025

I'LL TRY AND KEEP THIS SHORT, BUT I'VE NO CHANCE.

IN UK LAW A BUYER'S CONTRACT IS WITH THE SELLER, NOT THE DELIVERY COMPANY.

EVRI DRIVERS ARE PAID PER DROP, IT'S OF NO CONSEQUENCE TO THEM IF THEY GIVE IT TO YOU PERSONALLY OR LEAVE IT ON THE DOORSTEP FOR ANYONE TO WALK OFF WITH. IT COUNTS AS 'DELIVERED'.

IF YOU'VE GIVEN THEM A 'SAFE PLACE' YOU'VE NO CHANCE OF A REFUND FROM ANYWHERE, BECAUSE YOU TOLD THEM IT WAS SAFE TO LEAVE IT THERE.

MY EXPERIENCE: I BOUGHT AN ITEM, EVRI TRACKING SHOWED IT WAS TO BE DELIVERED ON 1ST MAY. ..NOTHING. FOR THE NEXT 8 DAYS TRACKING DETAILS REMAINED THE SAME. I FILED A 'NOT RECEIVED' CLAIM WITH EBAY. 2 DAYS LATER A SURPRISE. EVRI TRACKING SHOWS ITEM DELIVERED 1ST MAY AND EBAY CLOSE MY CLAIM.

WE ALL KNOW WHEN EVRI DELIVER AN ITEM THE PARCEL IS SCANNED AND PHOTOGRAPHED WHICH GENERATES AN EMAIL SAYING 'WE HAVE DELIVERED YOUR PARCEL'......NO EMAIL.

EVRI WEBSITE MAKES IT IMPOSSIBLE TO SPEAK TO A REAL PERSON. THE CHATBOT TOLD ME ITEM DELIVERED BUT COULD NOT PROVIDE PHOTO (SURPRISE!) THE AUTOMATED PHONE STATED ITEM 'WITH SENDER' AND DELIVERY DETAILS WILL BE UPDATED AS ITEM MOVES THROUGH SYSTEM.

I OBTAINED EVRI CEO'S EMAIL ADDRESS FROM GOOGLE AND COMPLAINED. WITHIN A FEW HOURS I RECEIVED A REPLY SAYING DELIVERY DETAILS WERE A 'MISTAKE' AND UPLOADED IN ERROR AND CONFIRMED THEY HAD LOST THE ITEM.

I CONTACED EBAY CUSTOMER SERVICES, FORWARDED EVRI'S EMAIL AND ASKED FOR REUND. RECEIVED STOCK LETTER SAYING THEY COULDN'T REFUND. SENT ANOTHER EMAIL WHICH WAS OBVIOUSLY NOT RED AS I RECEIVED SAME STOCK LETTER. I APPEALED DECISION TO CLOSE MY CLAIM. APPEAL REFUSED AS 'THE ORIGINAL DECISION (BASED ON EVRI'S FALSE INFORMATION) WAS CORRECT. I ASKED FOR A SUPERVISOR TO CONTACT ME...THE RESPONSE INDICATED ALL EBAY CUSTOMER SERVICES STAFF ARE SUPERVISORS!! I ASKED FOR CEO OF EBAY UK'S EMAIL.....NO RESPONSE.

I OBTAINED THE EMAIL ADDRESS OF CEO OF EBAY UK MYSELF (THANKS GOOGLE!) AND COMPLAINED TO THEM.

RECEIVED A PHONE CALL FROM EBAY AND GOT A REFUND.

LESSONS LEARNED...

AVOID EVRI IF AT ALL POSSIBLE

DON'T EXPECT ANY SENSE FROM EBAY UK MESSAGING SERVICE. THEIR REPLIES TO ME WERE SENT IN THE EARLY HOURS OF THE MORNING AND THE NAMES OF THE RESPONDENTS SUGGEST THEY'RE BASED OUTSIDE THE UK. NOT ONLY THAT, THEY DON'T READ YOUR MESSAGE AND JUST SEND A STOCK RESPONSE.

F YOU WANT YOUR COMPLAINT DEALT WITH, ESCALATE IT TO THE CEO OF THE COMPANY.

GOOD LUCK!!!!

jonatjonatjonat · ‎03-06-2025

Could you keep it sentence case in future as well? Its incredibly hard to read!

Unfortunately, ebay will only believe the tracking - which as yours showed delivered (even though it wasn't, they won't go back on it).

You could try a claim with your payment provider who may be more willing to believe your Evri evidence.

johnwash1 · ‎03-06-2025

You got one out of two. If you feed your long story into AI, it will summarise the lessons as

1) avoid Evri (you nailed that one)

2) avoid Ebay.

lucy_farmer · ‎03-06-2025

'if you feed your long story into AI, it will summarise the lessons as

1) avoid Evri (you nailed that one)

2) avoid Ebay.'

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3. Avoid permanent UPPER CASE.

( this makes it very difficult for humans to read without getting a headache )

4_bathrooms · ‎03-06-2025

In short you purchased an item from an eBay seller that was sent via Evri. The item never arrived so you opened an "item not received" case; shortly thereafter Evri's online tracking indicated delivery although you never actually received the item. eBay closed the INR case in favour of the seller as they had an online delivery confirmation from Evri.

You need to file a dispute with your payment instrument provider; i.e. your bank, PayPal or whoever provided the means for you to make payment. There's not really much point in you contacting Evri as you never had a contract with them; something you pointed out yourself.

@wutholt-bitia wrote:

LESSONS LEARNED...
AVOID EVRI IF AT ALL POSSIBLE

Private sellers are going to find it almost impossible to avoid Evri. eBay's new "Simple" Delivery means private sellers are only able to send items via Royal Mail or Evri in most cases. Private sellers can opt-out of sending via Evri but even if they do the terms of "Simple" Delivery mean eBay can still issue an Evri label if the item is unable to be sent via Royal Mail.

Give me ambiguity or give me something else.

kath3735_wxmjn · ‎03-06-2025

I agree that it was difficult to read with the layout but i managed it well enough to know that the person got their refund after a long and arduous amount of attempts!.

4_bathrooms · ‎03-06-2025

@kath3735_wxmjn wrote:
I agree that it was difficult to read with the layout but i managed it well enough to know that the person got their refund after a long and arduous amount of attempts!.

I stopped trying to read about 4/5ths the way through as my eyes were starting to hurt 😆

Give me ambiguity or give me something else.