Seller News: January 2026
Start a successful new year with important updates to help streamline your business.
Forum Posts
Insured delivery of a high value item to eBay authentication centre
Has anyone here had experience of sending a high value item to the authentication centre? I am a private seller and having trouble finding a courier who will insure a watch which exceeds Royal Mail's cover @ £2,500. A lot of couriers don't insure pri...
How do I see if a label has been refunded?
Customer brought 10x of a product, size and weights all correct but eBay generated a pre-paid label that isn't suitable. Had to request a refund and buy 3rd party.How do I track if the refund has been approved for the label? Otherwise I'm being charg...
Resolved! Used the same Evri label twice so have sent two items to the same person. One hasn't arrived!
My husband prints my labels and has printed the same one twice. I have used both to send different items without realising and my fault for not checking more carefully of course. I posted the first 5 days before the second. The second item has arrive...
Unable to generate postage label
Hi, Is anyone else having issues generating postage label for ebay orders? When I try to buy postage labels for the recent orders, I'm getting the following error since yesterday: "We're still processing your payment for this label.Please try again l...
Resolved! Wrong postage listed
Hi, I have just sold a large soft toy but I only paid for Royal Mail small parcel at £3.38 .I should have actually bought a MEDIUM parcel label. Is there any way I can change the label or pay extra?
Bulk orders page can't find delivery service when international orders are combined
Reported 6 months ago on the community chat, but still an ongoing issue. Error message doesn't give me anything I can fix. Before combine: After combine:
Click & Collect option vanishes after winning auction
Hello, just wondering if anyone else has been experiencing this, it might be a known issue or a reason for it but I can't work it out and its annoying me. When I am browsing auctions as a buyer, I see the option to choose click & collect for delivery...
Please help with Royal Mail drop off blunder...
Hi. I've messed up.I listed an item on my mother's behalf on her account, and thought I'd chosen another service to post the item, but I mustn't have, as Royal Mail drop service is all we had for the label. I've never used the service before and I do...
Ebay holding funds for delivered items, even after feedback.
Ebay has become a sham. You are now expected to pay mutliptle postage, without any funds and wait until. EBay decide to pay you funds. I have an item that he's been delivered and positve feedback received yet days later its still showing as awaiting ...
Global shipping and royal mail
Hi there First time I have posted in my 20 odd years on ebay, since "simple delivery" started I have had a few issues but it seems to be bedding in now, however, I have personal issues with royal mail, I will not use them due to the "horizon" scandal...
simple delivery fraud
Is it possible that a seller uses simple delivery just to scam ebay? I have this in my mind, despite the fact the item is flagged as dispatched, for some reason it get lost(I dont know how they do it) and ebay is refunding the buyer but in the meanti...
Postage
Good morning and a Happy New Year. Due to a fall on the ice last Thursday things are not running as normal. So, a sale came through yesterday 12th Jan which I hadn't seen, just back from Hospital App and have seen the sale and the buyer had requested...
Royal Mail no longer reliable
In view of the failure by Royal Mail to deliver my last four purchases from eBay I look worriedly at potential future purchases. There is an item that I really would like, but is there any point bidding if Royal Mail won't be bothering to deliver the...
Postage on sale listing
Hi, made my first sale listing in a while and now eBay control shipping… I’m on iPhone app and my options only go up to ‘medium parcel’ at biggest dimension of 61cm. However the box for these brand new boots (hence I want them to go in their original...
INR case rises over the last 2-3 weeks and zero seller protection
Just wanted to raise a concern and ask for some clarification. I usually receive one or two INR claims per month, and around 90% of them over the year arrive within a day or two and are closed with a positive outcome. However, this week alone I’ve ha...
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