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returns

I purchased an item from a company located in Dunstable but when they arrived they were too small. I started a return only to find I had to post them back to Hongkong. This obviously made it very expensive so on finding this cancelled the return. Thi...

Resolved! Returning broken glass?

hey everyone, i bought some bulbs for the headlight of my car, and the seller sent them without any bubble wrap and in an envelope. as you can imagine, they arrived smashed. i tried to contact the seller, but i was given an automated response to go t...

Complaints about Evri, please stop using them, they may be cheap but they don't deliver

There are highs and lows for many delivery companies. Sometimes, we, as a business find one is ok for a period and then we have to move to another. Staff seems to be the key, rather unsurprisingly but we keep our options open and on many days use mul...

Postal strike in Belgium

katie@ebay With the postal strike coming to a conclusion in Belgium, I've had a case opened against me for Item Not Received.As the buyer admits, the item is probably delayed due to the strike.My question is, Will there be any seller protection for l...

GSP issue.. Thailand

For some reason Thailand appears to have been dropped from the UK global shipping program ? As a UK buyer, who has a home in Th also, suddenly the majority of UK items are not longer displayed or automatically available. This is a new issue as it was...

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Getting refund of unused return postage

I bought two bras which I had to return (wrong sizing). The only way I could initiate returns for both items was to do this individually. I was made to pay for postage twice (a requirement to make the return) which seemed very unfair. I returned both...

Simple delivery buyer not refunded

Using simple delivery i posted the item on the 11th, item hasnt moved from an attempted delivery since the 14th. seller opened a request and got refunded by ebay using my wallet! Ebay has deniyed refunding me due to the parcel being in transit even t...

Resolved! Combined Postage discounts for buyers

Hi there, Can you someone please advise me how to apply combined postage to my seller settings? For example, £2 for each additional item.I am a non-Business seller and use the mandatory Simple delivery system. Regards

Postage label

Here’s another rip off I’m the seller the buyer pays the postage to send item greati then print postage labe looks like I paid £3 for that as it’s got - £3.04?why should I be paying to send item anhaving to pay £ to print a label at home on My printe...

Return labels

Hi, I started a return process but everytime I try to print the return label is says ‘we could not load your postage label at this time. Check back later to get your label’. Can anyone help me? Many thanks

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