This Month's Updates
Eve Williams, General Manager of eBay UK, shares the latest updates.
Forum Posts
S
Hi can anyone help me, I bought a necklace from a seller, but the item was disappointing, so sent it back last month, but I received it back again because the seller had held on to it for a month, now eBay are saying the time has elapsed to get a ref...
I phone 17 item is sold but never gets delivered
I am calling to report a recurring failure in your platform’s security. I have attempted to purchase an iPhone 17 Pro Max multiple times, but sellers are failing to fulfill orders. I am forced to wait for the delivery window to pass and then manually...
Incorrect label created - how do I change the label to a different weight/size after?
Incorrect label created - how do I change the label to a different weight/size after?
Infant formula
Hi, I'm trying to list some unwanted kendamil Infant formula. My son became allergic so cant use it but I had a subscription set up. I've priced them under the RRP however ebay is saying I can't sell as im not a business and might inflate price? They...
Post office size issue
I sold an item and the default for the item is a 'large letter'. Buyer has paid. At the post office they say the item is too big. Can I amend to small package or is it too late. What are my options? I have a QR code which is useless now.
Buyer will not collect
Hi, I sold a large item and stated it was collection only, the buyer bought and paid for the item (£20) it has now been 3 months they have not collected it and won’t reply to my messages, what can I do? Thank you
Simple Delivery not used.
Hi folks, After some help. I am a returning private seller after 5+years break. I sold an item for £35 but was confused by the whole simple delivery thing, I didnt realise I had to use this and use the label provided. Instead I have just taken it to ...
Resolved! stock levels wont save
I'm trying to update my stock level, which is working, but when I close down, it does not save. I've had a very frustrating 5 mins trying to send information to eBay, but getting nowhere fast. Can anyone help me ?
Combined postage refund
Hi i have sold 9 separate items to the same person they all have this new simple selling prepaid labels because all of the items fitted in to a small parcel i have saved the customer £16.00 I haven posted out the parcel leaving 8 listing's ready to b...
Scammed - 21/01/26
I have been scammed by a lowlife. I ordered a rather expensive item but when the packet arrived it was a very small jiffy bag and a scrappy bit of bubble wrap, certainly not the larger box I was expecting. I immediately reported the "item not as desc...
Location
The location on my items for sale always states Farnborough. I did once live in Farnborough but when I moved, many years ago, I deleted all my Farnborough addresses (all five of them: home, dispatch, return etc. etc!) from my account details and ente...
Guidance Needed on eBay Business Ownership While on Work Visa
I hope you’re doing well. I’m seeking professional advice. Over the past three months, I have been actively working on and growing an eBay account from scratch. I recently became aware that running this type of online business independently may not b...
Warranty for new drill purchase.
Hi, in September I purchased a new WORX drill, the description included 3 year warranty. The chuck has now developed a fault but WORX say warranty invalid unless bought direct from them. What can I do to highlight this? Seller will not respond except...
Someone is using my email address
Got an email in french from ebay. It's my work email so not widely known. I am in a small town in Northern Ireland so I'm assuming they typed something wrong.How do I contact ebay to tell them to take my email off this account? I have tried looking t...
Click and Collect not an option
I am selling a camera (£300), but I have been advised by eBay that Click and Collect is not available as an option for this. The eBay agent did not give a valid answer. Help required. item number 147100908126 Thanks
R
I am trying to refund a buyer however when I put my card details in I keep getting a message saying they can’t verify my details. This is a Barclay card which I use in a regular basis has anyone else had this problem ??
Invalid Shipping Package
I am getting a warning message of "Invalid " when trying to edit the quantity of some of my products. This only applies to a select few products, not all.There appears to be no error in the item description so was wondering if anyone else has experie...
Winning bid not replying
I sold my car on Saturday, I messaged the winning bidder and they said they would arrange collection.I messaged them on monday to ask for any updates and then again on tuseday but they are not replying, it is now wednessday, I have never sold on ebay...
Returns
I am not sure I am in the right place, but I had basically put an order in for a e-bike, but later realised it was not EU legal, I had cancelled the order since it had no been registered as shipped yet, then that cancellation was rejected and I had t...
Ebay Payment Confusion
I've successfully sold two items and the funds are in my Ebay account.I am utterly confused about how those funds will be paid to me?I have searched the Ebay information, but it reveals no clarity.How do I receive funds from the sale of my items?
Need new delivery label
I clicked the wrong option, no easy way to change, says get in touch with customer service, cant actually see any option that helps resolve the issue. Guidance needed.
Resolved! Seller has relisted before I’ve paid
I won an auction late last night for £7.54, I just went to pay for it now and noticed that the seller has the same item relisted again with a starting bid of £10.79! It is not something that they have more than one of, it’s the same secondhand item a...
Traffic on ebay is horrendous
I have products that are listed for months with only 4 views. i change the keywords around but nothing seems to happen. Do people still shop on ebay or is it no longer a thing. Are any sellers experiencing the same problem?
Spoiled aloe juice
I purchased three bottles of Forever Aloe Juice for £62 in November. The best-before date on all bottles was 2027. I have been using this product for over seven years and am familiar with how it should taste. Two of the bottles tasted off despite bei...
Return item
I initiated a return recently as advised by the seller because I’d bought the wrong item , the intention being to re order the correct item. When I printed the returns label I noticed that the weight limit was insufficient, there was no way I could f...
Warranty on laptop
Hello, I purchased a laptop with windows 11 and MS office installed on 30th August 2025, less than 6 months ago from IT Monsters. Following an update, all the installed software is corrupt. I have tried contacting them but they are not responding. An...
Chinese stuff
I am totally fed up With ordering items on ebay only to find out after payment that the item will be delivered from China.If you purchase an item from ‘eBay Commerce UK’ why does it have to be returned to China.All items sold on ebay should be clearl...
3rd Party Postage and refunds - Unable to contact Support since 3rd Jan
Hi I've mentioned this before and starting to get annoyed with this now. I'm unable to contact support to make them aware as the chat is grayed out. I've spoke to admins on the forums before and still no luck. Due to the size of the multiple items (a...
cant get GSP to work
the Global Shipping Program doesnt seem to be working on my account. I am based in the UK, everywhere other than the UK seems to have postage prices missing and people in countries other than the UK are unable to make payment as the shipping program ...
insufficient postage by seller on replacement
I bought a small bottle of mineral oil (from a business seller), on 29th December; on arrival on Saturday Jan 3rd the bottle was leaking. The seller said they would replace on the Monday. They posted much later than that. And with insufficient postag...
Cancellation request pending appears seller is amazon drop shipping
Good evening,I put in a cancellation request when I realised the item would not arrive on time. After 5 days there had been no sign of communication from the seller that was being dispatched. I decided to cancel (have never cancelled this late before...
cant sellitem to republic of ieland
im having trouble selling to customer in rep ireland he cant complete for some reason any ideas
Problem bidding
When bidding this message comes up unfortunately, this item isn’t available for purchase in your location. it will not let me bid or buy it now any ideas
Age verificaion
I do not have credit card but wish to purchase some masonry chiels. How else can I verify age ????
fake dewalt batteries
where do we stand with unknowingly buying fake dewalt batteries. I asked the seller if they were genuine batteries and they said they were.ive since found out there not and its past the return date.
Faulty goods
I ordered an air fryer on the 11th of February 2025 and last week it stopped working so I contacted the seller and when he got back to me he suggested that I find someone to repair it myself, I pointed out to him that as it is still under guarantee i...
Listing an item in our eBay shop
We can't seem to list an item in our eBay UK shop, it says it is listed, but it is not in the shop.
Recieved unwanted pacel
Today I have received a parcel that was addressed to my myself (yodel inpost) and also recieved an email confirming its been delivered from an ebay seller. However I didn't order the item nor is it showing up as a purchasef item.. How do i go about c...
Feedback query
How do I retract feedback , bought from a seller , product broke just outside 30 day money back , seller won’t refund eBay won’t help. I want to report seller , so other potential buyers are aware of this we
Ebay permantly restricted my account but won't tell me why
I recently setup an Ebay account for my business. I listed 4 items and then was restricted indefinitely with no explanation why. I even tried calling them but they couldn't tell me why either. I can see many other stores similar to mine on Ebay and I...
Resolved! Business seller still refusing returns label and refund for smashed item in post.
This is getting beyond a joke, now.I bought a glass vintage icicle from a business seller which was very poorly packaged and arrived in smithereens.Sent pics immediately and said it had arrived damaged. total cost, including postage was £11.50. I rec...
Resolved! Refund received befire I returned defective item
Hello, I had a faulty small battery that I requested to return. It said that I had until 30th January to return the item for a refund and I would receive an eBay return label.However I have now already received the refund and it says the return is no...
Sellers buying off Temu and then selling for 3x the price
Has anyone noticed how many sellers are buying from Temu and then flogging the rubbish items on eBay for 3x the price. Seems wrong to dupe the public that way. Can anything be done?
Refund of postage issue
Sold item on 29/11/25. Buyer chose DHL as courier with collection booked for Monday 1/12/25. Waited in all day with no collection attempted? Spoke to one of your representatives and was told "normally in simple delivery, if the prepaid by buyer label...
Faster payout tracker
My faster payout tracker has reset after i have met the criteria its reverted back to zero as though ive got no sales and i cant seem to contact anyone to sort it out.ive had 1 case raised yesterday which i promptly resolved by issuing a full refund ...
fake watch
I purchase a watch for a Christmas present and found out it was fake. I asked the seller for a return and refund and he has ignored me. Ebay was contacted 2 days later and they said he had until Jan 2nd to respond. Been talking to customer support we...
where's the rep number not BOT
where's the rep number not BOT
MPN?
What does MPN mean?
Listing removed when numerous on sale
I am trying to sell an item which Ebay keeps removing ststating it violets it weapon policy. there are 111 items of same type listed using same description. I appealed but had no reply. Ive relisted enuring no mention history of this type of sovenour...
Selling an item from here in the UK, and shipping to Puerto Rico? How do I get paid?
Hi Everyone, We have a business account and based in the United Kingdom. I have an item for sale that someone is interested in buying from Puerto Rico. The buyer would like an estimate on the postage costs. Question I have is, if I sell him the item,...
selling and dispatching a large box
why have i had to pay to print a dispatch label when the cost was set for the buyer to pay the transportand can i claim it back
postage
Can I turn off 'Simple Postage' as that system is not giving me proper cover. I want to pay for the delivery and therefore have more control
Ebays embarged goods insanity
I have listed a number of rings which are antique and originate from the near east which ebay removed due to their embargoed good policy-I think I mentioned "the near east" which is obviously a taboo region of the world for the bots that scan these l...
Dealing with a buyer after refund when they may have lied
I sold an expensive book and paid and sent it Tracked Royal Mail signed for delivery using Ebay's Packlink. For some reason the Ebay system didn't register the drop off and kept saying that although the label had been created the parcel had not yet b...
Ebay paid a partial refund to buyer and are refusing to acknowledge this.
We recently checked our ebay account and have noticed 2 partial refunds that ebay have given to 2 separate buyers. 1st was in Oct and buyer was refunded postage costs, we didn't even notice until recently, the buyer only bought that 1 item so it wasn...
Order no 04-14055-08021 - Seller Error Resulting in Unavoidable Forwarding Charges
I am currently residing in the United Arab Emirates and I hold an active Shop & Ship account with Aramex, which I use to receive international orders placed on eBay. Shop & Ship provides me with a UK delivery address. The seller ships the item to tha...
Mis-labelled goods.
How do I report mis-labled goods? Or does ebay simply not care?
Resolved! mexfurniture t v stand not fit for purpose
Ordered large tv stand 20th dec 2024 ,it arrived 27th dec 24 ,flat pack nightmare but looked brilliant ,22nd dec 25 noticed that the drawer wouldnt close properly ,looking closer into the issue found that the top section and middle section of unit we...
buyer wants to collect after paying postage
Sold a item with either postal or pick locally. Buyer messaged said can I pick up i agreed but they have bought it as delivering, does this need changing to pick up as I am not sure if it will give them a code for me to scan etc
eBay call back system is failing
I have spoken to eBay several times over the past few days, including twice yesterday. Today, I used both my mobile and landline numbers, and at least 8 times on three different eBay accounts I've received the same email stating that they attempted t...
Receiving payments from ebay
I require to receive a payment from ebay - I reused my ebay account after a long absence and having sold an object I want to receive payment. Ebay wants me to login to my bank account through a third party website that I don't recognise and would def...
eBay Policy in certain listings
I listed a cake slice for sale, eBay removed it as it contravened their knives policy. I appealed on the grounds that there were others listed including one the same as mine. I included a screenshot of the listings to support the appeal and simply as...
Yodel don’t deliver large goods
I got a sale, and thought I could deliver a large goods through Yodel. Just to find out that what eBay suggested is not there in reality.I had to contact the buyer to tell them that I’m having problem sending them their large item. They have paid for...
Postage poliy
Hi there. Trying to relist an item. Keeps asking for postage policy. I have followed the instructions on the selling page, I have selected royal mail & evry. It is showing simple delivery @ £3.38. Wont let me change postage policy. Cant see an edit b...
Zero sales for months
eBay’s advice (try EBay Mag, cancel listings with zero views for 6 mths and relist as new, etc etc) have resulted in even less sales and more EBay fees. We sell twice as much on our own site with less than half the costs of eBay (even after SEM costs...
Resolved! Buyer from Argentina coming to england?
Hi, I have a microphone listed for 1K. I have been contacted by a potential buyer who says they are coming to England and wants me to ship it to an address in the UK when they arrive (they havent bought it yet)Is this safe to do or is it a potential ...
Royal Mail Simple Delivery 48 hours with ParcelShop Drop off always delayed!!
I thought this was a christmas issue but it seems something bigger. I have been going between Evri and Royal Mail Simple delivery due to item compensation. But i noticed that Royal mail parcels i drop off at my local shop either dont get picked up fo...
Annual fee
Hi,I have noticed that an Ebay fee is going out of my account in 4 days for around £128 and I have no idea what this is for. It seems that I have to pay it annually./ Does anyone know please?
Offering to buy or sell outside of eBay policy
My listing has been hidden by eBay for violating their policy."Offering to buy or sell outside of eBay policy"But I didn't.No matter how hard I try to revise the listing it remains hidden.How can this be resolved?
Customer makes postage query
Hi, My customer wants to buy 2 personalised keyrings, she is asking if it's possible for her to pay for the postage of the 2 items in one packet rather than having to pay for 2 separate packets. She asks how to do that, what to click on in postage to...
Fraud
We purchased an iPhone 16 as a Xmas gift and now it has been reported as stolen I assume by the seller. Does anyone know if eBay keep a log of IMEI numbers for phone they sell? I bought two from different sellers and don’t know which to report. How c...
Resolved! Global Shipping programme
I am a private UK seller. I enrolled for the Global Shipping Programme and most of my listings show it as selected. But one has the toggle greyed out, and I have an interested buyer in Australia. Why can't I choose the GS programme?
You asking for money
Ebay keep asking me to pay a seller fee but £16 but I haven't sold anything on hear
Buyer wanting refund
I am writing in relation to a recent transaction where a buyer completed a purchase on my account, later cancelled the order, and requested a refund. I am willing to issue the refund; however, I am currently unable to do so because eBay has already d...
Why can I not mark as dispatched on one of my sales???
I have sold five items to one overseas buyer. They put five items in their basket and paid for them, so showing as one sale.The system is not letting me 'mark as dispatched' or add a tracking number.It now shows up as 'dispatch overdue'. I have never...
RETURN
I am an 85 year old disabled veteran and live alone. I am trying to return a faulty item but the seler refuses to give me the return address so I can give it to the postman, but insists I use a QR code. I desperately need some help.
Sale or Scam?
Can anyone advise me please?I have sold a vehicle via the Buy it Now feature- the buyer has not yet paid but wants me to send registration plate details. I am wary of “clones” - should I insist on payment before I disclose those details?Thanks in adv...
Resolved! Scammed
Awful the man told me it was broken when it arrived ,,but when it was returned the box was not damaged the iner box was not damaged the bottle was not damaged but the top had been prised of and the perfume emptied which it showed u how to do on YouTu...
Item is lost and seller is no longer receiving messages
Hi community, I had purchased a preorder of an item last August to which the seller sent a small card to confirm this (which then technically resulted in the purchase being completed).I was assured that the item would be sent when it was available, w...
I've Paid for Delivery & Import Duty, but eBay nothing arrived but eBay Buyer Guarantee won't refund
I bought an item from Japan, which was listed as free delivery but the import duty was my responsibility. I paid the duty and the delivery charges but never received the purchase. I assumed that I could recover my cost from eBay purchase protection s...
Payout
Hi , I need an advice regarding payout. So i recently sold an item and the funds shows that its available from 16th of January. But I can’t withdraw it because it says Verification in progress Thanks for resolving the open issues with your account.We...
HELP ! eBays AI auto chat must be drunk, it is making NO SENSE !!
Is anyone else experiencing irrelevant responses from eBay's automated 'help' assistant, the replies are nothing at all to do with my issue.
DHL Large parcel option
Hello,Does anybody know what has happened to the DHL large parcel option. Comments on other forums indicate that the service has been suspended.Simple Delivery does not appear to allow the use of Parcel Force and there is no option to opt out.Does an...
Monthly UK VAT report on items sold
Can anyone please help on how I can obtain or build a monthly report that provides data on VAT thats charged on each item sold?
Resolved! Restrictions
I can’t edit my listing it is restricted and I don’t no why. What can I do?
fraud
seller fraud me.my parcel did not receive after three weeks and he didn’t reply. please refund my payment and resolve the issue i am so frustrated and disappointed.
Evri
Is it not time yet to start boycotting Evri? How many others are constantly losing their parcels?
Return difficulty
HiI've sold a jacket which the customer wants to return due to the size. He says he is unable to return it as ebay keeps asking for a photo but he is unable to upload the photo.He wants to return it privately himself.Ebay have told me not to accept t...
Resolved! Re: Adding A Team Member
Hello, just wondering if I can add a team member to my personal eBay account or does it have to be a business account? Many thanks.
Products must comply with regulations for buyer safety. Lising of e-scooter removed due this reason
I try to sell used e-scooter. My listing removed due "Products must comply with regulations for buyer safety."I don't know what does it mean. Can somebody help me to explain this. I had this scooter for sale more than 3 months, no problem. I moved ho...
Problem with Evri
I've had an issue with Evri and need some help / guidance.Before Christmas, I sold a fragrance on eBay. I carefully packaged the fragrance .. and then shipped it via Evri (as recommended by ebay). When the shipment arrived at the buyers home, there w...
Not able to download shipping label
When clicking "get prepaid label" tab, no label is generated . All is says is "We're still processing your payment for this label. Please try again later."I'm not able to dispatch orders & can't send within timeline.Anyone else having same issue ?
Won’t collect there purchase
Hi, I sold an item which was a pick up only item, the winning bidder payed for the item straight away. The problem I have is they will not collect the item. It is now technically there’s but I need the space. The item sold on the 10th December. I hav...
This listing violates our Offering to Sell Outside of eBay Policy. It's hidden until you can fix it.
Hi.I am trying to list an item to sell. It is an electronic musical instrument. I have craeted a listing (added phots & description) but when I try to list the item I get a message "This listing violates our Offering to Buy or Sell Outside of eBay Po...
Bank details for selling
Why cant I delete bank details for payouts without replacing with another account.I dont want to sell any more
Contact
For three days I have been trying to CHAT with an agent m the buyer made a spurious bid, did not pay and his feedback is atrocious and EBAY NOT DOING ANYTHING ABOUT IT
Selling books - only given option to select 'new' condition
I'm trying to list a bundle of five recipe books but am only given the option to choose 'new' condition and not 'used'. Any ideas why this is or how I can get round it? Thanks
Fake tracking no
I've been given a fake tracking no checked it with evri the confirm it
Buyer not arranging collection
HiI recently sold an item listed as collection in person only - the buyer has paid but hasn't responded to my messages re arranging a collection. How long should I give the buyer to arrange collection before cancelling the sale and sending a refund?
Reselling Items From Ali Express
Is this permitted on eBay? Im not selling myself, but I did buy an item that was listed as in the UK, which ended up being shipped by Ali Express from China. Looking at the users feedback, the biggest complaint they have is that items are taking a wh...
Can I undo refund now a missing parcel has been received?
A customer reported their parcel as missing, it was marked as delivered to a click and collect location by Evri but it never arrived there. They requested a refund which I accepted, but now the parcel has finally turned up - it seems evri lied (surpr...
New charger failing after 7 months (10 years warranty)
I bought this charger 7 months ago. Now already fried. It says on the listing that is has 10 years warranty, however contacted the seller, no answer, reported to ebay a week ago, no answer. I am sick of these sellers that sell literally new garbage, ...
Buyer has messaged to say he's still got an old address on his account
HiShould I trust when someone has messaged through ebay to say they have a new address. Just about to post the item.Thanks
Resolved! Not Used Simple Delivery Label
Hopefully this is an easy answer! I was selling some A3 sized posters in tubes, which were listed as small parcels as the tubes were 5cm in diameter. For some reason ebay changed some (but not all) of them to Simple Delivery and, without my realising...
seller wont respond
bought some fully waterproof ankle boots in october, and they have started to leak. Contacted the seller 3 times now and had no response. Tried contacting ebay but can only get automated replies which doesnt give me any answers. What can i do now
Simple Delivery, Address is a freight company who ship to Zambia??
Hi All, I have a been trying to sell a PS4 and every time I've listed it, it get purchased by a buyer in Zambia using a different air freight company in the UK. Listed 3 times, (after cancelling the first 2 sales) all different buyers, but all from Z...
Adblock
Being over charged Instead of taking one payment, they have been taking 3 per month
Resolved! disenchanted.......
Anybody else having issues with nearly every purchase on ebay having an issue,ie parcels cut open and missing bits,having to keep getting ebay involved in wrong items,damaged items,lost items,returning items,goods misdescribed (ie aluminium described...
Resolved! eBay Private seller using my phone number in listing!
Hi, a seller on eBay has again started listing my mobile phone number on their listings. This happened a while back and after a few messages they finally corrected the number (it's one digit out). I have messaged them again as started to get more pho...
Adblock
HiI want to stop paying for Adblock
Why didn’t I receive my full order earnings on my sale?
I only received £64.86 on this sale when my order earnings is £93.74 and that’s after they’ve taken off the promotion fee so I’m losing almost £30 and I don’t understand why?
Get your funds faster criteria broken
In order to get my funds fast I need to have completed 10 orders , mine says I only have 9 / 10 but over the last 3 months I have completed 11 orders with no issues ? anyone know how to fix or at least contact someone to get this fixed
Seller Hub
i activated this Seller Hub somehow and its awful , i was better off and certainly easier to handle my ebay without it , listing via it is a pain , any idea how i can reverse it , cancel it etc
Large item Sold, can’t post
Hello, I’ve sold a large item, I listed it as a large parcel. The buyer has paid and now postage is for small item, any ideas how can I change it please?
how to enable nternational shipment.
The buyer from EU country don't have option to post items to the country from UK. I believe I enable international shipment on listing but it still a problem with posting. Can you help to understand what is needed to be done the buyer from EU could p...
Creating multi buy listing and not charging postage fees on every one.
I don't frankly understand how to do it?Created a listing as multi buy, have 30 items the same kind but when asked wife to add 10 to cart system added postage to every singe item, which is wrong and no one would buy that way. Please help me understan...
Buyer saying not delivered
Hi,Ive sent an item which the buyers states they haven’t received. Royal Mail have left a photo of the parcel next to the buyers mailbox, together with the GPS coordinates. I’ve asked him to check with neighbors but no luck. He mentioned the postman ...
EBay fees
Hi I have been charged £54 by EBay but I don’t know why: it’s showing as a debit on my account information but I can’t access a statement and I don’t have any notifications to explain the fees. I listed 4 items on auction (one with a reserve price). ...
Item disappeared
Hi. I was bidding and winning on an item. There was 23 hours left. I went to check the status of the item, to potentially increase my bid. Now the item has disappeared, and so has the sellers other items he had listed? What would be the reason for th...
Pay
I made a payment today 18th of January 2026, through klarna. Am yet to get a confirmation receipt from ebay. Contacted the seller and he said he hasn't received any money yet.
Payouts Frozen for 41 days
My payouts have been frozen for 41 days.They are allowing me to sell but without any revenue for over a month. They wanted to verify my address and I have submitted all the information. The last request was 15 days ago and I have had no response.Any ...
Memory sticks
I’m having problems buying a reliable memory stick, which has the correct level of memory to what it has stated, even 32mb only allows storage of 19gb or less. Why can’t ebay see the trends and eliminate the sellers from their market place. They may ...
I listed a private number plate. After a few days I received a message from ebay asking me if I want
I listed a private number plate for sale at £275. After a few days I received a message from ebay asking me if I wanted to send a lower offer to four unnamed parties who had looked at it. Thinking this might represent genuine interest I reduced the a...
Sell a bandsaw
Hello Peeps, I'm hoping someone can help.I'm trying to list a bandsaw (A heavy machine that needs to be plugged into a socket in order to function.) and ebay is panicking in case someone under the age of 18 buys it and runs into town (using a very lo...
Customer service chat GREYED OUT AGAIN
Hi I'm at a complete loss for words No way to contact ebay via their platform at all. I'm trying to use the Automated chat to connect with an agent but it's all greyed out and I'm not able to contact at all - this is the same issue on my mobile phone...
B
How do I prove my age to buy a bladed item?
Refund issued to buyer but postage was not included
I refunded a buyer for a phone they purchased because I noticed a fault during while doing a factory reset. The buyer paid for the postage through Ebay's simple delivery. The only refund option available was for the sale price of the phone, which did...
Were is my order beemn over a week since paid and ordered
Awaiting order and cant get code as keeps going off to see were my order is .
accepting offers
Ebay are declining offers on an item. They say that there is already a bid on the item and cannot accept offers. The bid is under the reserve price and the offer is a good one.
Unable to list an item due to continual postage error messages
I keep trying to list an item but I get an error message relating to postage - "If you wish to offer either flat or calculated postage, then you must select at least one domestic postage service, other than or in addition to Collection in Person." I ...
Simple dlivery postage labels
Trying to post an article but keep getting this message - 36 hours now - any ideasThis error message comes up when I press the "print postage label" We're still processing your payment for this label.Please try again later. Any ideas - obviously can'...
ID Verification
I've been on ebay for 20 years; leading up to Xmas a buyer reported that a package hadn't reached him; ebay said it wasn't my fault and they refunded him (£50) and said the matter was now closed. Then I find my account is restricted (coincidence?) an...
Straight blade sales
Hi, I recently had my account restricted for having a Dispenser for 100 straight blades for sale, apparently this is not permitted under the knives policy but yet I've seen alot of listing's thats the same item but a different manufacturer? Is there ...
Refund
I had a buyer wrongly claiming size/colour of dress not as expected. eBay decided to give them a refund, on the basis they would return the dress. What I received as a return, were 2 flat caps! I opened an appeal which eBay supported and said my refu...
payments on hold
hi, I created new account and I don't want to sell anything right now. But my account is restricted what I can do ?
Why cant i use my ebay balance in the uk to pay for comics in usa
Why cant I use my ebay balance to pay for comics in usa
misleading information
Bought an item of cross Stitch. Listing said it was a Kit I received a pattern only. I believe the definition of a kit is"a set of articles or supplies needed for a specific purpose.
Restricted Account
Hi, I am a new seller and created my account but I get this message "Your payouts are currently on hold because your eBay account is restricted. You'll start getting paid again when your account is reinstated". When I add new account so its also show...
I need help with buyer wanting a refund
I have sold an item on Ebay that has arrived to the buyer damaged. I have explained how to return the item for a refund but i have got this reply. "Hi, it seems a bit of complicated. Is there any alternative or reimbursement as the monitor was listed...
Resolved! Problem seeing Item Photos on my Watchlist
I am having problems with Items in my Watch List where photos have disappeared from next to the Items Title listing. If I click on the blank square where photos should be it takes me to them but they disapear again when I leave the Advert.Any ideas h...
Below Standard- any advice?
Hi Everyone, I'm below standard, only took afew late deliveries for me to fall foul of the grading! I don't sell that much and now i'm below standard i'm selling even less so i can't increase my % because i've literally not sold a thing for weeks.Its...
Aquiline tracking banned or not?
Having Google searched Aquiline it states eBay have banned this company providing tracking but on a recent purchase from an eBay seller they are still using Aquiline and yes I to am having problems, 1 of 2 items arrived Wednesday, contacted seller wi...
UK postage issue care needed / a problem
In the past couple of weeks I asked Support how to handle situations when a Buyer won and paid for 2 separate listings, which in turn generated 2 postage labels when the goods would fit into one parcel ok. The reply was "use one label, and complete t...
Oder History
IS there a way that I can review my sales history since 2010 (when my account opened)?
Postage Labels
HI, i have a buyer who has purchased 3 items and i have combined them into one parcel, how do i make a shipping label for this parcel when i have the listing as free postage ? Any help is much appreciated Thanks
Refund for case 5372196515
Case issue 5372196515.Poor courier service and breakdown of refund requests and compensation for buyer's to Recieve further compensation for the issues relating to case number 5372196515.
Unable to add credit card
I’ve opened an ebay account when I go into payments/add credit card it does not respond so I can not buy or sell. please advise
Item worth £250 lost by Evri
Sold a Samsung brand new mobile phone. Tracking shows it never left the Parcel shop. Buyer has received his money back but what about the seller? How or where do I make a claim on what I have lost?
order despatched via evri but mix up at shop it ended up going via royalmail
order dispatched via evri but mix up at drop of point it ended going via royalmail who have contacted customer saying they want paying to deliver as this happened toanyone else and what should the next steps be i have tried to askfor the origanal qr ...
Item not as described
I purchased 2 digital calendars, after a few days the delivery day changed & the items wouldn’t arrive for when I needed them. I contacted the seller about returning the items and they offered a 10% discount. I accepted this thinking I could post the...
Postage discrepancy
I've sold an item for 99p, the postage should be £1.55 - 2nd class large letter. The label to print will cost £2.59 via Yodel. So I'll actually be losing money if I send it. How on earth does this work?
Delivery
Hi I've had to use royal mail as DHL did not turn up As such tracking on here doesn't show I've sent it how does the person buying report it's delivered
Making a listing
Is anyone else having problems listing on Ebay
Resolved! Posting deadline NOW help!
I just sold something half an hour ago and I am supposed to post it now, what is going on with far from simple delivery? Is there a way to speak to ebay please?
Collection not posted
I sold a item , buyer collected item but e bay are saying I have until Tues to post the item , how do I let e bay know the item has been collected and I don’t need to post it
My listings
Why does it say I have absolutely no listings????? Only I'm able to view them and I got an email that says they are live. And NO they haven't been removed like Ebay says. So when I have a look on search (I used the exact wording NO TYPOS) no matches ...
How to sell stocked items in UK while being abroad myself.
I own a stock at a fellow's office in the UK. Though I am not based in the UK, I want to sell these items on eBay in the UK market. Is it fine to do so, or is it against eBay's item location policy?
EBay Authentication Damage
Hi, I’ve been an eBay member for 20 odd years and have had negligible issues overall. I recently purchased a watch that had the old hands swapped out during a manufacture service. The original hands were packaged separately in small sealed envelope. ...
Cancelling an order if I missed the cancellation request
The buyer has requested to cancel an order which I am happy to do but I missed the 3 day window given to accept the cancellation request from Ebay and now when I try to cancel again it just tells me a cancellation has already been requested and I can...
how to sell dining cutlery with age verification
I am trying to sell a dining cutlery canteen set.Ebay has noted I need to sell with age verification. I have set up at Age verification by UPS. BUT I am unable to remove the simple delivery.I am unable to sell a family heirloom on eBay! Help please!
selling a large item for collection
I am selling a large item collection only and have been asked if customer can view before purchasing. Is this OK?
Resolved! Rapid relisting
Hello, I recently bid on a v rare plant that a seller was listing. In the final seconds, another bidder placed a bid that was greater than mine and I lost out. The next day ( 18 hours after the auction ended) I was contacted by the seller by email an...
How do I change Simple Delivery to Collection only on live listing?
Selling a job lot of nearly 100 pieces of pottery. No way am I going to courier this! Ebay will not allow me set up Collection Only insisting that it must be posted band not offering the collection option. How do I amend this?
Getting postage costs
How do I claim back postage costs from eBay for a service not used? Stores that deal with Yodel refused my parcel due to size
Resolved! Getting paid
I have sold an item, buyer has paid and funds are in the eBay balance. How do.i.withdraw this.and put it into .I bank account. Thank.you
Can't see money in my eBay balance after sell.
I sold an item on eBay today and usually after buyer paid I can see a money on my eBay balance but today nothing showed up? Is a normal?
No refund
I bought an item..paid for it and then ebay automatically paid for it again..the seller then cancelled my order and i can't seem to be getting any help..what can i do?..who will refund me..is it ebay or the seller?..ive paid for the item twice..so fr...
Canceling postage
Items that I sold I recently I decided to deliver in person. Can I cancel the payment they made so they get a refund?
End Listing
Hello ebayby mistake our important listing is recently endedkindly recover this listing with soldThanks
Resolved! Scam threat related to active listing
so i am selling a Skylander as auction and buy. I posted an image of the Skylander with a link to ebay on reddit and was threatened through messages by someone who would use bot accounts to auto out bid normal bidders and said he would get the item f...
Money deducted
My money is deducted I don’t know why
Not rec orders
Not receive order like before
My Buyer cannot see potage options
Selling some jigsaws, not high value £40, but not common which is why I opened it up to international bids and want to use GSPI've had and accepted an offer form someone Latvia (I'm UK), I had international shipping on via ebay/GSP and I'm happy to s...
Postage
Hi I have taken a parcel to the shop and they scanned and I thought item was on way hit a call to say the parcel is to big and Royal Mail not taking it I can’t sent another way as it’s still saying posted even though I gave parcel here what do I do
Evri
Does anyone know how you select delivery option for using evri lockers bar code did not scan so had to take to drop off place much further away. Never used to be issue could do on evri website. Cant seem to get anything except ebay simple delivery no...
I was left very harsh negative feedback for an issue which was clearly described in the listing.
I sold a laptop which had an issue where it would turn off occassionally when unplugged, I clearly stated this in the listing and said I did not know if it was the battery or the charging circuit at fault. I did not hear anything from the buyer after...
Customer
Hi there all , iam wondering if someone can assist me with some advise and or direction on what I should do . I purchased a mobile phone from someone here on eBay 7/01/20026 , seller advised that late evening upon purchase phone was packed ready to g...
Feedback Fakery
Hi, Was potentially looking to buy a bargain car from this Seller They have only been a member since Aug 24 and profile clearly states only 12 items (cars) sold. However they have over 100 positive feedback im sure they are not all genuine from just...
Funds on hold
Can anyone tell me why my funds are on hold when the item i sold has been collected and good feedback left but still on hold for 2 weeks thanks
How do I get ebay to call me?
As a seller, I need more than just 90 days accounts so that I can fill in my tax return.
Selling items for collection from dorstep only
Hi,I used to sell just a few items,now and again.Then when the new system came in I had to stop.It was all such a muddle.ie I tried to sell a cardigan for £5,and it kept saying postage would be £15....even when I offered free postage it came up with ...
Invoices cannot be sent for items where eBay manages all or part of the postage.
I have just sold a magazine to the US. I want to put the correct postage on and invoice the buyer. It is not letting me do this. Firstly this is not the USA so not part of Simple Delivery. Secondly I am not, nor have I ever been part of GSP. My custo...
How to contact eBay web designers
I have an idea about how to improve a very small part of the eBay web site. Problem is how do I let anyone know about the idea?
How long should an item be returned if faulty
Hi all. I sold a tablet to a buyer in October 2025. It was working and was reset to factory settings when I sent it but now 4 months later the buyer is complaining they cant get it to set up. I feel 4 months is way too long for a used item to be retu...
Resolved! buyer has sent photo damaged item, I don't think is mine
I don't know what to do. I am not a professional seller. I just sold a quite high value item (not sure how much detail I'm meant to put on this forum) and sent it well packaged to the buyer. He has received it and now says there is a hairline crack a...
buyer paid postage then ebay charged me postage
good morningsold item buyer paid postage then ebay charged me postage how do i get postage back.thanks
Compra de un abrigo
Compre un abrigo hace 2 semanas y yo lo necesitaba para esta semana y yo le escribo al vendedor varias veces y nunca me respondió , hace 3 días cancele la compra y tenía que esperar 3 días para que el vendedor acepte y hasta ahora no dice nada y no p...
Bidding glitch?
Wondering if anyone else has experienced this and can explain. I had an item on my watchlist and was planning on putting my maximum bid last moment. In the last 15 minutes or so, it showed as around £50. When it was down to the last minute I bid my m...
Resolved! postage cost.
trying to list but ebay not recognising my postage options. Showing zero postage cost instead.
Click and collect
Hi all, how can I cancel Click and Collect? I have it disabled in the preferences, but it is still showing on my listings! The chat with customer service does not work now. Thanks, Krista
Buyer impatient refund
I’ve had a terrible experience with an impatient seller. He was aware it was 2nd class post which is not rapid as they’ve cut down how often they deliver. I think I sent it on the 7th after work which is a reasonable turnaround my end. He can see whe...
Item not complete
I've bought an unbranded lego set back in November this was a Christmas present for my wife. This month she has been building it and found that there is a part missing this is a vital part that hold everything together. I waited until she was complet...
HMRC - self employed??
Good morning I am looking for some guidance please.#I have always sold things on ebay, however it has always been things that I no longer needed or things for family. After moving in with my husband five years ago 18 months ago I began selling stuff ...
Possible Scam
Has anyone had an e-mail, allegedly from E-Bay , requiring that their bank details require updating? This one asks that you go to e-bay and follow the instructions in the alert at the top of the page, however the message also has a convenient hyperli...
DHL undeliverable items
This week has been a bit of a nightmare.I'm waiting on 3 items from the US via DHL and then Evri (Hermes). Every day since 5 days ago. The tracking states out for delivery, only to revert back to 'item forwarded to delivery agent', later in the day. ...
Resolved! Missing Drafts
I had 99 items on draft.Today it's down to 47.I updated some items a couple of days ago & the majority of those have now gone.None of the items were due to be deleted, apart from a few I updated earlier this week.I hope this is a temporary blip as it...
Resolved! Are Bespoke Website Builds “Electronically Delivered Items”? Clarification Needed
Hi everyone,I’m hoping to get some clarity from other sellers and eBay staff on how bespoke website services are classified.I sell custom-built websites and SEO services under the Internet Businesses category. Each order involves manual work: I desig...
UK payouts verification – no BRP under Ukraine Scheme
Hello everyone.I am completing identity verification on eBay in order to receive payouts. eBay is asking me to upload a UK Residence Permit (BRP), but I am living in the UK under the Ukraine Scheme and do not have a physical BRP card. My immigration ...
something strange in my site view
For the last week my view of ebay ,is making buying very difficult .I just have large photos and text .but not the normal format.just a long list of typed commands on a mainly empty page ? any ideas
