RETURNING A MATTRESS

[*twilightdelight*]

HI Bought a mattress which is nothing like one i ordered, supposed to be memory foam and springs, anyway it came opened it has a slight rip no memory foam in it a tiny bit on top, can see all the springs underneath some sticking out more then others, no support what so ever, actually kills our back, so contacted seller, asked me to send photos i did, nothing since so tried to contact ebay as item not as described, all i can get is return for a refund, so sent me a label, i don't have a printer, then says take to PO they will print if no way can we take that to PO now what do i do as no way to contact Ebay  and needs returned by the 10 june ? help please thx

[tressygirl]

You will have to print that label out,  local libraries usually have the facility.  Or, I'm not sure because haven't used the new system,  if contacting Customer Services which you may have to do, if the label is insufficient, they may give you a QR code to give to the Post Office.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.  

@*twilightdelight* 

[*twilightdelight*]

Hi thx for the reply, like i said i don't have a printer, it also has a QR code on, was thinking of trying to contact the PO see if they could do the QR when they come to pick it up would they do that though ? have to wait and see tomorrow when someone i can speak to, thx again 

[tressygirl]

As above I did suggest a local library they usually have the facility for printing.

Remember tomorrow is a Bank Holiday,  no postal services.

@*twilightdelight* 

[*twilightdelight*]

well went on post office site none the wiser to complicated, tried to fill an enquiry form in just going on about changing PO box 🙄

[papso22]

You need to ask ebay what to do about this.  No label they issue will deal with an unrolled mattress.

[red_magpie]

i don't have a printer

It's a good idea to have a printer if you bur or sell online. Sending labels to be home-printed is common for online returns. In some cases it's being overtaken by QR codes, but this isn't always applicable, especially for  for large items for courier collection.

Basic printers are very cheap today - or if eBay is still providing labels in .pdf format anyone with a computer and printer will be able to print it for you.

[*twilightdelight*]

we don't have a library any where near us, all shut down, i know lol going to try Tuesday with my QR code at PO no idea what to do if it doesnt work, but thx 

[*twilightdelight*]

i tried the auto chat, eventually got someone to give me a ring well my phone is new so hit wrong button to answer Whoops so told Auto they tried again . 1.26 kept saying hello nothing not a bloody sound 😭

[*twilightdelight*]

i have one but because its only now and again have to send something back ( not that much tbh in 22 years ) just seems to be the bulky stuff like a mattress so ink runs dry, can't keep taking chances on buying Ink just incase, as they are expensive😀

[*twilightdelight*]

well managed to download Ebay app, got the code, went to try local morrison's as also a post office, sat out side trying to pick internet up no joy, so have to wait till hubby off work get him to download app see if he can pick it up, cant get it picked up till our new mattress comes. anyway got a message off seller asking if i would accept his offer of a £8.00 refund and can keep the mattress is he taking the *bleep*, why would anyone want to keep a *bleep* mattress that is nothing like listing and i lose out on £80 what a **bleep**.will let you know if i get it sorted thx for all the replies 

[*guinevere*]

Take @papso22 's advice and contact ebay. You can't deal with this on your own because of the size of the mattress you need to return. The seller must provide a suitable courier to collect the mattress and crucially, give you a tracking number.