eBay

I returned a defective item for a refund. The case says "you'll receive a refund when the item is delivered".   When I click on this it's showing that it HAS been delivered but still no refund. The eBay help is automated and doesn't cover this specific issue so how do I resolve this? Right now the seller has both my money and the item! I really need a person to step in but it's impossible to find out how to do this! ... View more

Hi - I have received an item (a return) that a) I didn't sell and b) have not bought. Limited information is available on the returns slip and searched for the otem number and or buyer reference have drawn a blank. How can I return the item to the sender and/ or contact original seller and/ or buyer.   On the other hand is it possible someone is using my address?    Thanks for all help. The standard feedback and FAQ on here is not helpful. Anyone got a contact number for ebay?   Thanks, Sean ... View more

needed to return an item which initially got delayed in shipping and when it finally turned up was damaged. seller reluctantly accepted return but sent a return label for upto 2kg max and item weigh an awful lot more than that so when i took to post office they refused to accept it without the correct weight label. i contacted seller only to receive alot of abuse and seller will not accept that i need a new return label with correct weight and just hurls abuse and telling me to just send it but post office wont accept it as incorrect weight. connot find anyway to speak to ebay so really need some help ... View more

My bidding on an article was blocked. The seller does not say why. Is there any way to find out the reason? ... View more

i sent an offer to a buyer and they accepterd that offer,now ebay says its sold but the buyer although theyve accepted the offer to buy did not pay immediately as normal practice. why do ebay allow this almost semi scam...when i recieved mesaage that id sold the item i got it ready for posting and just checked again on my laptop from my phone as more detail to see that ithad NOT been paid for and therefore not actually sold. why do ebay allow this thanks ... View more

The seller advised me the refund was processed on 10.06.21 i have still not received this into my original payment method which was my card or my PayPal account. Can someone help please?  ... View more

Hi. I bought a watch that, upon arrival, was clearly broken with a key component missing. I contacted the seller but had no reposnse, and eBay asked me to return the item. I was told that I'd receive a refund when the item was delivered back to the seller.   The item was delivered backl to the seller but the case is still open. Not only am I down by the original cost of the watch, I also paid return postage. The help on the website is useless for this situation and I cannot contact a person to explain the situation. Can someone PLEASE help me contact eBay so i can get arefund? ... View more

I am having difficulty making payments using PayPal when making purchases on my Android phone.  Item is purchased, checkout using PayPal, payment appears to go through but screen returns to the payment page requesting me to start the payment process again. This can happen numerous times but no payment is ever taken. I do not have any issues when using a laptop. Any suggestions? ... View more

I have opened a return but I've posted myself but clicked on eBay returns I can't add my tracking number and seller can't refund me until I do    what do I do please  ... View more

Hello, messaged the seller yesterday and he/she hasn't got back me to yet. When should I be worried my item isn't coming? ... View more

Interesting scenario, I was wondering if anyone could help. I sent out an expensive £400+ item using Royal Mail Special delivery (guaranteed next day). For some reason the item did not arrive as expected on the next time. I waited for the Royal Mail timeframe to elapse to consider the item as lost and be able to start a claim. As the customer was still waiting, I sent out another one to the customer and this time he got it next day. But meanwhile Royal Mail delivered the original parcel, so the customer is now left with twice the same item. The customer is not communicating anymore, and Royal Mail have closed the case I had with them since the item was delivered (albeit late, but delivered). Since what the customer is doing is not classified as a fraud, actionfraud can't help. I was wondering if anyone out here could advice or has any idea of what my next steps could be. Thanks ... View more

I'm trying to prove a missing item with a photo of an empty envelope, but ebay won't upload the photo. It just says 'server error' every time. Any ideas why? ... View more