Item lost in the post then found by Royal Mail

[ontrack_living]

Interesting scenario, I was wondering if anyone could help. I sent out an expensive £400+ item using Royal Mail Special delivery (guaranteed next day). For some reason the item did not arrive as expected on the next time.

I waited for the Royal Mail timeframe to elapse to consider the item as lost and be able to start a claim.

As the customer was still waiting, I sent out another one to the customer and this time he got it next day. But meanwhile Royal Mail delivered the original parcel, so the customer is now left with twice the same item.

The customer is not communicating anymore, and Royal Mail have closed the case I had with them since the item was delivered (albeit late, but delivered).

Since what the customer is doing is not classified as a fraud, actionfraud can't help. I was wondering if anyone out here could advice or has any idea of what my next steps could be.

Thanks

[redwick1]

You would have been in the same position if you had refunded instead of sendint the replacement

They would then have had their money back and thier item

It is most unfair that there is no way of dealing with this 

All you can do is to send a Money request through paypal if you have their email

Or send your bank details for them to do a bank transfer.

They dont have to 

I dont think it would help but I would still persue it with RM 

They did not fulfill thier contract with you if you paid for next day delivery

How long afterwards did it arrive

Also contact Citizens advice and see what they say 

[ontrack_living]

Thanks for your answer. Since I am under managed payments I don't have any email address. It arrived 13 days after the expected delivery date. I should've expected RM to return it back to myself after it was considered as 'lost'

[redwick1]

I think RM have to deliver to the address on the item I think it is against the law for them to divert post. It used to be called interfering with Her Majesties Mail. I could be wrong but they still had a contract with you and did not fulfill it and you have lost money. I would check with Citizens advice they are the people for knowing your rights.