eBay

I paid for an item last summer, that never arrived. The seller told me that the courier "Hermes" had posted it through my letterbox. (the item would not fit through my letterbox) I opened a ticket and was waiting for the seller to get in touch but the time limit for the ticket ran out. The seller is now trying to sell the same item again. How do i report the thief to ebay ? ... View more

sorted. ... View more

Ive tried for 2 days now to request refund from seller as havnt recieved the item and allowed an extra 2 days past latest delivery date given. All other items ive purchased since have all arrived from other sellers.  I type in  reason for refund requested but when i press send it takes me  back to the beginning again asking what would you like, i choose refund, again repeats message, send but getting nowhere, saying theres a problem try again later, anyone else having this problem? Seller isnt responding to my message either and closed their ebay shop now  due to coronavirus hopefully they arnt ill. ... View more

Negative feedback I left for seller must have been deleted by EBay. This was due to failure to deliver an item I ordered, within his promised timescale, which he must have been aware he could not fulfill. By making this empty promise, he put himself at an advantage over other vendors who were aware of Covid19 postage delays.   My question to EBay is: why did you delete this feedback without querying or even informing me? I will be raising this matter elsewhere, and be recommending that potential users of EBay facilities be aware of these shortfalls.   John   ... View more

It is getting worse on eBay in the fact that so many items now are showing to be shipped out from an place in the UK, but the item ends up coming from China. It is becoming a joke and clearly not doing eBays reputation no good. I do find that spotting a Union Jack or a Royal Mail logo in the 1st picture in the listing, is a giveaway that it is most probably coming from aboard ( though not always the case).  I have just brought some items that were supposed to come from London, but the tracking number shows it is from China, so I have been duped again. I have reported it but I would say that enough buyers do not report. ... View more

Hi,  a seller has opened an unpaid item case against me but I can't pay until he sends me the final invoice including postage.  I've requested the final amount a few times and tried to message himwithout reply.  I've also tried to phone the number listed but it's not available.  Any ideas anyone please?  I do still want the item and it's a lot of money (£800).   many Thanks, Gary ... View more

I think E.Bay should crack down on this misrepresentation !! ... View more

Im trying to contact ebay about an issue with a product I bought in january that is not fit for purpose, whatever I try i cant get a message to them ... View more

Hello,   I purchased some car mats and returned them despite airing them for 2 weeks as it absolutely hummed of strong rubber and chemicals to the extent having them in the car made me feel unwell it was that strong. The item was posted and I received the tracking number. The item was delivered on the 10th May 2020 however I still haven't been refunded.   The point to note it was delivered as per the tracking number   I tried to escalate it on ebay however their site is simply not allowing me to action it, there's no help whatsoever, even trying to contact their Live chat etc is impossible. The whole site looks different and there simply isn't an option to contact ebay at all.   Can anyone offer any advice please??   The page on ebay states I should've been refunded yesterday as the item has been delivered now. Either ebay is undergoing a mjor transformation or its been taken over by extraterrestrials as its a nightmare to navigate especially when seeking assistance.   Thank you ... View more

hi there,i bought an item of e bay,then i get a e mail saying the seller and the item have been taken of e bay,all i want to do is get in touch with e bay and ask what to do next????? ... View more

Hello everyone,   I am having trouble with opening a case for an item that I was not delivered, I have received a box without shoes with a report from the border that it was noticed that the box was forcefully opened (torn) and that the shoes were missing.   While the seller has informed me to open a case on Ebay, I have took the path of trying to report the item thorugh My Ebay - Purchase History - More Actions - Didn't Receive it but it transfers me to PayPal where I do not see my transaction.   The other link I followed was through Customer Service - Report the Seller - Report the item I didn't receive - and when I select the item, it lands me on the page where it says: "We are making updates, we will be back soon".   Also, it seems impossible to contact the customer service directly and I am in a situation where I really need the refund ASAP as the item was very expensive and the seller wants me to open a case what I cannot seem to do succesfully.   Thank you in advance!     ... View more

Dear eBay,   I would like to complain about a seller and refund my order.. According to Royal Mail's mistake Vilcacora Plus Shark cartilage was returned to the seller as proof of this please see below email:   New message from the seller: Hello your item was returned back to me today please let me know what you would like me to do and you will need to pay for redelivery regards   After checking the tracking number on the Royal Mail website I found info that my parcel was collected by me but in the fact was returned to the sender. Because mistakes can happen I advised the sender by below email:   New message from the seller: Hi Could you please see attached a print screen. The above parcel never ever was delivered to me. Royal Mail sent it back to a sender address, not the customer address. Please make a complaint about the mismatch address and send me again this parcel without any extra cost from my or your side. Thank you   The sender hasn't replied for a couple of days and after my email: what is progress with my order? I got below reply: New message from the seller: good morning please check with Your post office it shows that it is delivered to you through royal mail (have tracking number if needed).   How can the seller be so arrogant? Firstly the sent an email about returning my item to him then he lied this parcel was collected by me. Please contact him and clear above situation I am not going to discuss it with him anymore.   Thank you for helping. Margeritta   p.s. all messages were sent by eBay portal ... View more

Hi   I bought an item from a seller on eBay.  It has not arrived and so I contacted the seller.  The item was tracked and shows it was delivered on a certain time and date to me, and it also says Delevery Recorded.  Who pays in this case. I would rather work with the seller than open a none arrival case. ... View more

how do i retract a bid ... View more