how can I email ebay about an issue with a purchase I made in january

[peterjevs]

Im trying to contact ebay about an issue with a product I bought in january that is not fit for purpose, whatever I try i cant get a message to them

[rusticrye]

Ebay's and PayPal's buyer protection can only cover items which you find are problematic on receipt. They can't legally help with items which fail further down the line (which is what I assume has happened here) as they can have no idea who is at fault - the seller for supplying substandard goods, or you for misusing the item. Only a judge can make such a decision.

You need to contact the seller. If they prove to be unhelpful and are a UK business seller, go to the CAB's website to learn how to exercise your consumer rights, just as you would when having a problem with an unhelpful High Street store..

If the seller is not in the UK, or is a private seller getting rid of his old unwanted possessions, there is nothing you can do, I'm afraid.

@peterjevs 

[pixiesen2012]

you are too late for ebay to do anything,

the money back guarantee only covers the first 30 days

[john1297576]

As even paypal only deal with Condition on arrival I doubt that they will be interested in a purchase in January.

There 180 days is principally for NOT RECEIVED ITEMS.

[**peaseblossom**]

There's no point emailing ebay.  You'll get an auto stock response and their deadline for claims is 30 days anyway. 

You can try Paypal, they have a longer deadline.   Log into your Paypal account and click on Contact Us (at bottom of page) > Resolution Centre (at bottom of next page) > Report a Problem