How do i escalate case

[val9062]

I placed an order 6 weeks ago. The seller then said they did not have what i had ordered and was offered an alternative. This never arrived. I opened a case as refund never came. Case opened on 10th august and is still pending. Is there a way i can escalate this. Thanks

[m25jet · Accepted solution]

Given that it's now thirty-five days since the case was opened you should have been given the option to escalate the case after eight days.  Therefore, Wednesday 19th August would have been the first day that you had to escalate the case to eBay, but given that it's been more than thirty days since the case was opened it's probably timed out.  If that is indeed the case then open a case against the seller via PayPal, making sure that you escalate the case to PayPal after two days but making sure that you escalate the case before the twenty day cut-off point.  If you do not escalate the PayPal case after twenty days then you will not be able to open another case, although if you do escalate the case to PayPal before it expires then you should be able to get a total refund of the money that  you paid for the item.