I ordered and paid for a travel suit from a company in China,on the 15th of January 2020. Because of there spring holiday and there lockdown,they were unable to meet the eBay delivery date so they sent me a pair of socks,after several emails they told me that the suit had been sent and gave me a tracking number.It never arrived.after several emails they said they would supply me with another one it never arrived so I asked for a refund which I didn't get. I opened a case on eBay and was told to email the company which I did and didn't get a reply.there was nothing on the eBay site telling me what to do next.I thought that eBay would would take up my case when I didn't get a reply. But the closed the case, on contacting eBay and speaking to someone it was basically tough the case is closed. So I have not got my order and have lost nearly £100. I feel badly let down by eBay.
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