Hi all, i purchased and expensive cell phone on eBay, the seller provided me tracking number a day after i purchased however the tracking number wasn't tracable on Royal Mail website at all.anyway after 1 week i could track it. On 13th may i received a notification that item has been delivered.https://ibb.co/ZNySSMN when i checked the tracking on Royal Mail, it shows that item been delivered at 6am!! Which is so weird timing for delivery a parcel and never ever happened before specially my local posts always comes after 8am at least, also who is even awake at 6am for delivery?? That is odd. also on the Royal Mail website only shows that been delivered but i cannot see any name of receiver or any signature at all. I even cannot see my address or post code,only shows delivered and the post code is the royal mail depot wich is 600mtr away from my actual address! i opened a case and spoke to seller however i am waiting for more info from seller as he contacted to the Royal Mail to see what is going on.now what is going to happen?? I spoke to few people and they say if seller providing tracking number and if it shows item has been delivered then simply i loose the case and cannot ask for replacement or a refund!!! This is so unfair!! Because I never recieved this item and I don't know the postman where and to who has delivered the item!! And at 6 am?? What i can do? Can Royal Mail provide more detail of this ? Are they have GPS to check? I tried to raise a claim or help from Royal Mail but only they answer to seller and sender not the buyer! I even spoke to eBay representative, open of them told me he can assure me i will get refund because there is a distance from delivery point showing on tracking number to your actual address.but another representative said no and i will loose! And i have to personally ask Royal Mail to make investigation based on DENIAL OF RECIEPT for the delivery! Anyone experienced can help please? thanks
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