Business Seller Board

Royal Mail: updated delivery restrictions & packaging requirements for bladed items

Royal Mail has added delivery restrictions and packaging requirements to bladed items and sharp or pointed objects which will be in force from 7 May 2024. If you are posting bladed items such as cutlery knives that you have sold on eBay via Royal Mai...

I've had it with e bay after 20 years

I have loved every minute of my selling with e bay for 20 years when suddenly they erased 800 unsold items from my list and said that my selling was below standard. I tried to find out why? but guess what? You speak to a robot who asks you if you are...

One for the Techies

For the last couple of days whenever I list, revise or sell similar and enter an item into the description box I get the following message: We found the following active content in your listing: Plugin. To make eBay a more secure marketplace, we hide...

How can you add another mobile number for verification purposes.

Hi I wish to add another mobile number onto my ebay account for verification purposes to log into ebay. I have looked on accounts, and I can only seem to have one mobile number. I know that ebay are now bringing out the 2 step verification and passke...

Miracles do exist (Rarely) - Misuse of returns, postage refund

There's been plenty of talk about this previously where if someone misuses a return reason and are reported, eBay will refund the postage the seller had to pay to get the item back. Rarely ever seen. It was even looking like behind the scenes eBay we...

Royal mail weight on labels

In the last few days all my Royal mail labels show 0.001kg as the weight when the up to 100g was paid for, all the packages are 17-30g are they all going to come back or the customer charged for under weight ?

Royal Mail price rise and EBay postage

Hi all, I send a lot of DVDs.The new price increase from Royal Mail means they are now £2.70 to send.I have never used EBay for posting and just wanted gauge peoples view on those who use EBay?Thanks

VAT details not showing on listings or orders

I've registered for VAT and have entered my VAT number in my account settings. My listings aren't displaying my VAT number and also my any invoice I create is displaying VAT as 0%- I've tried changing this by clicking on the 'edit' option on an order...

Buyer wants to return item after 30 days return policy

Hi I am just after some advice on what other sellers do in this situation. I have a customer that has contacted me wishing to return an item that is a few days out of ebays 30 days return policy. There is nothing wrong with the product itself, but th...

Your selling account is now at risk - why do ebay use such intimidating language?

I received an email from ebay yesterday titled "Your selling account is now at risk". Upon investigation, it turns out that since last August I have had 4 cases closed without seller resolution. In all four cases, the items were sent to South America...

is there a phone number to talk to a person

is there a phone number to talk to a person. the chat bots keep bouncing me

expected delivery dates, ebay misleading buyers

Can ebay do something about their estimated delivery dates, twice this morning i have had buyers messaging me asking where there items are, the products were sold on the 25th of March, with a 2 day handling time, and second class postage, and ebay ar...

Resolved! Multi variation listing advice please

I have some ribbon listed with 38 variations for the colours. However, I want to add the option to purchase by various lengths. Can anyone please advise on how to do this.

Partial refund notation

Any obliging Knowledgeable be able to decipher what ebays 'new refund design' means?Ive refund the buyer the whole of the postage he paid - £3.00The bit most confusing to myself is the £0.19 under 'Transaction amount' - ive observed the same on sever...

Best offer accepted paid for and cancelled within 5 minutes - why?

I've just had a buyer make a best offer which I accepted and was then immediately paid. Within 5 minutes of all this they requested cancellation. It's so frustrating. Why do people make best offers if they are not sure that they want to purchase and ...