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Seller News: October 2025

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INR case with tracking showing delivered

So I had a customer who wanted a large wedding invitation order. I gave a good discount and spent best part of a day making them. Sent last Thursday via Royal Mail Tracked 48 and the parcel was delivered Saturday.On Monday the customer told me the pa...

Lost Items How to claim through Royal Mail?

I have been purchasing postage via Ebay rather than my click and drop account but when items go missing how do you submit a claim? More and more stuff seems to be going missing? Tracking is very slow to update if it does, yet everything now is suppos...

Ebay Unused Label Refund

Hello I have number of labels not being used due to different courier used but I now find these are not automatically refunded to my account. How do I receive this refund. My understanding was any labels not being used should be automatically refunde...

Ebay Sales Completely Dead **November 2024** ‌

Hi We have been selling on ebay for over 10 years. Sales have been down since start of 2024 but its completely dead. Like we look at our stats from July to September and sales figures are less that what we are paying ebay for Promoted listings etc. A...

Royal Mail delays

Royal Mail just ruin my reputation and seller performance. How cab I be responsible for RM delays and misdedeliveries?!As a seller I already lost my profit as I have to refund buyers. I am a low value items seller and can not send everything tracked ...

User avatar by • Engager
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Fees for business sellers

Realistically do we think eBay will ever reduce fees for business sellers in line with private seller fees. Including adding free listings and therefore making the shop fees redundant?

Item Swap and What Should Sellers do?

I'm at a loss right now and would appreciate an explanation from someone at eBay. We recently sold a new item that was clearly shown in the photos as immaculate, still in its manufacturer's wrapper, and with all accessories sealed. The buyer immediat...

User avatar by • Contributor
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