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Buyer selected a different (more expensive!) shipping options

I sold a very inexpensive item. I set the shipping option. They buyer paid the tiny bid amount and the shipping option I selected. But they were able to select a DIFFERENT shipping option which costs more -- so now if I ship I'm actually out of pocke...

User avatar by • Contributor
  • 15550 Views
  • 50 replies
  • 11 kudos

Packlink refund on damaged item - Evri

Evening all, After some advice please! I sold an item to the value of £900, bought the shipping label via Ebay (Not via Simple Delivery) - The buyer chose Evri as his preferred courier. I sent the item off, it was supposed to arrive yesterday, it did...

Royal Mail Stamps.

Hi All, Am I correct in saying that from 20th May I can no longer use my own new Royal Stamps specificallypurchased for use on Ebay.

User avatar by • Contributor
  • 1090 Views
  • 30 replies
  • 0 kudos

Avoiding Simple Delivery

Hello people some one has found the opt out for SD on listing page go down to eBay new Sd click advanced settings and there will be a pop up. Click custom postage another pop up click on then all are couriers will be there as they were before this al...

Resolved! Simple Delivery rip-off

Simple Delivery is now the default setting but it is possible to opt out of Simple Delivery by selecting "Switch to Advance Options". Why is Ebay pushing this? Simple, Ebay gets a discount on the postage and creams off some of the cost the buyer pays...

User avatar by • Engager
  • 1733 Views
  • 42 replies
  • 10 kudos

RE; simple delivery

my first attempt at getting info across to fellow sellers with this prob (so far there is no 'simple' answer), so this has probably happened to many sellers already but now its happened to me twice within a week, what has happened is that when buyers...

Resolved! Simple Delivery compensation

Just to say that I only used once, so far so good. However, some items I sell are more than £200, and I don't I feel comfortable using just Royal Mail 24 or 28.After double checking with eBay's CS, I was told that:*Royal Mail Special Delivery isn't p...

Resolved! Packlink parcels

I paid for postage through packlink and sent it on the 30th aug, it's been successfully delivered on the 2nd sept. I've now (15th sept) received an email of packlink stating that I had extra charges for incorrect size/weight. It seems odd that I woul...

User avatar by • Contributor
  • 75666 Views
  • 62 replies
  • 11 kudos

Resolved! Guidance on Refunds for Missing Evri Shipments

Hi everyone, Over the last couple of weeks, several of my tracked parcels sent via Evri have gone missing. As a new eBay business seller with a shop subscription, I assumed eBay would handle the refunds since Evri is their preferred shipping method. ...

Postage rates on Simple Delivery

I've been listing items using Simple delivery, but the rate for a Royal Mail parcel up to 2 kg has suddenly gone up from £3.84 to £5.15, which is ridiculous. If I chose the old method, I can send it for £3.35 with RM collecting it from my house.

User avatar by • Contributor
  • 329 Views
  • 18 replies
  • 0 kudos

Resolved! Derating due to despatch times

Anyone else having problems with eBay. Been threatened with derating due to despatch times/ delivery. Just checked and it doesn't look as if ebay recognises bank holidays for despatch times. Secondly some items have been marked when I have despatched...

Resolved! Selling more than one item to the same buyer/postage labels

I have a buyer who has bought 4 items from me in separate transactions - if I can put the items in one parcel will the buyer be refunded for the labels not used ?Also one of the transactions was an item I had multiples of which they then bought all o...

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