Business Seller Board

GSP UK to US Costs very expensive

We've been selling for many years and have used the Global Shipping Programme since it started for International Sales. Whilst the shipping costs are sometimes higher the protection we receive as a seller is worth it for us and we still make plenty o...

Large number of 'Item not received' messages.

Is anyone else experiencing more than average 'item not received' messages for their sold items?We have never had as many as we are receiving lately, but can't understand why.Any suggestions please?

Business Policies - Postage Keeps Changing

This last week eBay keeps creating new postage policies and no amount of trying to delete them is working. I basically have two main postage policies, one for free postage and one for items where I charge postage. My listings are now in around 7 diff...

Royal Mail have stopped free collections from home.

I haven’t been doing my postage today for items sold over the weekend and notice that Royal Mail have very sneakily introduced a charge of 30p per parcel for a home collection. Has anyone else noticed this. I must have had my head under a rock for a ...

Advice given when dealing with competitors who are businesses selling on private accounts

Chatting to customer services today about an unrelated question, I broached the subject of why things were quiet in the sales department when asked if they could help with anything else. I was given all the usual advice, optimize listings etc etc and...

Resolved! Is there a way to exclude Northern Ireland

Is there a way to exclude Northern Ireland as a destination I will ship to. I just can't be doing with all the extra paperwork.I use click and drop for my labels and the customs form you are now presented with has so many boxes that need codes in as ...

Does ending an ongoing campaign and restarting it 24 hours later make any difference to sales?

Just wondering if anyone had tried ending an ongoing campaign and restarting it after 24 hours (advice received from customer services to help sales pick up) notice if it increases sales/activity? I can see the logic behind it, like listing a new ite...

ALL SELLERS USING GLOBAL SHIPPING PROGRAM READ THIS - Unauthorised setting changes

I am a UK seller and have just found out for second time in 2 months ALL my postage policies have been changed WITHOUT my knowledge from GSP enabled to GSP not enabled. Luckily I only have 25 policies so I have just re-enabled them. I have reported t...

Is eBay a place TO SELL OR NOT any LONGER? Is it dead / dying?

Does anyone else feel the same? Is eBay no longer a platform for sellers? During my years of selling on eBay, I've noticed declining traffic. The traffic and sales were so much better previously Is it the algorithm that is messing up people's busines...

Will Trump's Tariffs impact eBay UK to US sales?

I'm thinking of secondhand articles not new-to-market. If I were to sell an Art Deco Czech glass vase to the US, would the applicable tariff be that for Czechia where it was made ninety years ago or the UK tariff as I am in the UK? Would eBay add the...

Promoted listing fees now far too expensive for business sellers competing with private sellers

This situation has become totally impossible to deal with. How do Ebay expect business sellers to be able to compete with private sellers when using promoted listings ? As a business seller we have to pay 10.9% plus VAT plus listing fees, shop fees, ...

Can anyone help? Re INR case and customer support decision

Sent an item tracked post via Royal Mail signed for. Uploaded tracking and tracking status stayed at ‘accepted at post office’ but didn’t move from there. Customer said item wasn’t received and opened a case and has now asked customer support to step...

Uploading Product documents - Error "Documents must be in the SUBMITTED or ACCEPTED state."

On my listings I am trying to attach some product documentation I have written and saved in PDF format. When I try and upload the document to the listing I get a errror: Invalid document state for ID(s) xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx. Documents...

Featured Listings Bug

Could anyone keep point me in the direction of reporting a bug in terms of setting the Featured Listings for a shop? Basically all of my listings use Product Variations and the image shown to the customer relates to their search (for example if someo...

UK Global Shipping Programme Issue - Tracking/Delays

Hi,Anyone else having problems with GSP? Recent sendings whilst showing as arrived at Lichfield are showing:-"Arrived at our hub. Your item will be verified for international delivery to the buyer."Worst cases so far are two items shown as delivered ...

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Forum Posts

GSP UK to US Costs very expensive

Large number of 'Item not received' messages.

Business Policies - Postage Keeps Changing

Royal Mail have stopped free collections from home.

Advice given when dealing with competitors who are businesses selling on private accounts

Resolved! Is there a way to exclude Northern Ireland

Does ending an ongoing campaign and restarting it 24 hours later make any difference to sales?

ALL SELLERS USING GLOBAL SHIPPING PROGRAM READ THIS - Unauthorised setting changes

Is eBay a place TO SELL OR NOT any LONGER? Is it dead / dying?

Will Trump's Tariffs impact eBay UK to US sales?

Promoted listing fees now far too expensive for business sellers competing with private sellers

Can anyone help? Re INR case and customer support decision

Uploading Product documents - Error "Documents must be in the SUBMITTED or ACCEPTED state."

Featured Listings Bug

UK Global Shipping Programme Issue - Tracking/Delays

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Join Us at the eBay Business Roadshow in Edinburgh on 8 May 2025!

eBay Seller Meet-Up – Staggeringly Good Brewery, Portsmouth

Update to Royal Mail delivery services on eBay

Updates on Simple Delivery, automated positive feedback, US tariffs and Seller Meetups

Navigating New US Tariffs: Support and Solutions for UK Sellers

Business Policies - Postage Keeps Changing

ALL SELLERS USING GLOBAL SHIPPING PROGRAM READ THI...

Uploading Product documents - Error "Documents mus...

Featured Listings Bug

Sales Events tryingto set one up but no luck