Seller News: August 2025
Get the latest updates for stronger protections and smoother selling.
Forum Posts
Royal Mail 2nd-Class Letter – what’s changing and what isn’t
Royal Mail now has Ofcom’s approval to deliver 2nd Class Letters on alternate weekdays and will remove Saturday deliveries. However, Royal Mail has not set a go-live date, meaning as it stands currently your delivery estimates and seller metrics will...
Join us at eBay Open UK 2025!
We are excited to announce the return of eBay Open UK, our annual event crafted for experienced sellers looking to elevate their business. This year, we're gathering at the iconic NEC (National Exhibition Centre) in Birmingham for a day filled with n...
Going on holiday. Is it better to close shop or extend dispatch time to 2 weeks?
When going on holiday previously I have tried closing my shop for 2 weeks but noticed that it took a while to recover once re opened. I have also tried putting my shop on holiday mode whereby buyers can still make purchases but there is a message fro...
Returns - glitch or another change? Anyone know?
I don't get a lot of returns requests but I have had one today and the usual options are missing. Usually I see 3 options - send refund, message buyer, send your own returns label. Today the only option showing is send refund. Does anyone know if thi...
Click & Drop IOSS Mark Missing from Labels
I have just had a German customer complaining that he had to pay tax, duties and a handling charge to get his order delivered. I have checked and eBay have charged him the VAT at the checkout via IOSS. Upon checking the RM shipping label the IOSS mar...
Postage and delivery options disappeared from listings when editing, cannot add on new listings
Good afternoon I've posted this on IT issues, but had no response. Are there any other business sellers that when they go to revise their listings and go to the postage section it has disappeared and just says DELIVERY in bold black writing? I have t...
Resolved! Problems with IOSS not being passed from eBay to Click and Drop - UK order to EU - VAT Problem
HI, I received a message from two customers (1 in Sweden and 1 in Denmark) a couple of days ago, saying that PostNord are asking for a VAT payment on item we sent via eBay. Usually eBay collect the VAT themselves (in advance) via their IOSS number, I...
Resolved! Re: US import tarrifs.
The new US import tariffs come into force on 29th August but I can't get my head around why I, as the seller, am responsible for paying the duties before the item is posted. For other international orders ebay collect any duties at the point of sale ...
No Sales in April/May 2025 - Ebay Bank Holiday weekend What happened?
We have over 200 ebay listings with Zero Sales all Bank Holiday Weekend. Ebay was once our best selling platform but since start of 2025 we are going downward with sales. Our sales were exceptional last year but even though we are advertising both pa...
Revising listings - Delivery options
I always check my listings when I make a sale and make little tweaks to try and keep up to date with post prices, stock left etc. I have noticed today that the options for Delivery don't show up so it's not possible to alter delivery options and pric...
International delivery options absent
Upon trying to revise international shipping on my listings, the options are not appearing, but instead there is a list of 'item disclosures'. Is anybody else experiencing this glitch?
Am I being thick?...Or have I been paying more than necessary on "Low Cost Item" fvf promotion?
As the title suggests, am I being thick (don't all rush to answer that question!) when it came to me signing up to the promotional "Low Cost Offer" for final valuation fees a few years back. From what I can vaguely remember, and my understanding at t...
Ebay top rated seller
Hi all, We've been a top rated seller for years, but today we've been lowered to a "above standard" status. Not that we're that bothered about it but I did open the email ebay sent today to see why and how we could get back to a top rated seller. See...
Ebay staff are sending me offensive messages. This is causing me great distress. How can I stop them
I listed 2 suspender belts with bras for sale. As you know, suspender belts are worn on the waist. But Ebay staff repeatedly remove my listings, saying they're offensive and violating their policies. Their messages say that the waist belts are next t...
Postage policy excluded everyone except UK, but South Korean has bought item!
The way the buyer has got round the policy is by having a mailing address at a shipping agent in the UK. Can the sale be cancelled? I have my concerns, because the items was sold as potentially faulty, that this is going to end up with a full refund ...
Promoted Listings Changes - You Must Be Joking, eBay
Email from eBay this morning. If I read it correctly, from 24th June, if you use promoted listings and ANYBODY clicks on the ad one time...if the item then sells to ANYBODY ELSE within the next 30 days, you get charged as if the first guy bought it.T...
Inventory 'duplicate as' stopped working
I use within Inventory the 'duplicate as' function to duplicate and create new inventory items. This stopped working and when I select 'duplicate as' instead of bringing up a new listing page, it simply does nothing. I checked 4 different browsers on...
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