UK Seller News: April 2025
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Forum Posts
Updating the eBay app: latest version guide, supported operating systems & troubleshooting tips
We regularly update our app with new features and improvements, to provide you with the simplest and most secure experience when shopping and selling via your mobile device. As part of our latest update, versions 6.191 and older of the eBay app are n...
Buyers unable to purchase
I'm having issues with an apparent inability to sell. I'm not aware of any restrictions, but one buyer has notified me that the message 'seller is taking a break' appears, and he indicates friends have tried with the same result. The buyer also offer...
Ebay keeps telling me to update but let me
Ebay will knot let me update
eBay shipment tracking needs improvement fast
eBay is misguiding buyers with its shipment updates. eBay takes data from shipping company websites and processes their records looking for certain keywords, then presents a simplified version of the tracking to the buyers. However the algorithm is n...
eBay collecting/not collecting VAT on purchases and buyers not knowing about it
eBay website (checkout page) needs to be updated ASAP. Regarding deliveries to countries where eBay handles VAT collection. What happens now:* Sellers wasting their time contacting every single buyer who made a purchase over 150 GBP, trying to explai...
Resolved! Problems with QR codes on address labels.
When the address label is printed, the QR code is different to the one on the screen (I've scanned with my phone). I can drop the QR code into a separate document and it prints OK. I have already had an item returned to me because of this, and yester...
ebay account restricted indefinitely
In a nutshell: I had a seller-buyer return issue which left me without the item and £1,200 out of my eBay funds. The case is now in small claims court, and there's a high chance I'll win but anyway, I didn’t cover the negative balance on my eBay acco...
ebay say payment failed but they didn't try to take it
Hi, Have an odd situation. My ebay payments were paid out to me and then, 2 days later, my fees were due. Ebay sent me an email saying that they would take payment from my bank on a certain date but alternatively, I could make a manual payment. I wen...
complaints
How do I make a complaint to eBay?
CAN'T SEE BIDDERS IN APP . REOCCURRING BUG GLITCH
Dear Ebay a couple of months ( Early Aug 2024) you had a KNOWN technical issue which was an inconvenience & VERY frustrating. The issue was eventually resolved. However someone has just placed a bid & I cannot see who bid. I only see a graph chart . ...
Hi all keep getting downstream failure message halfway through listing then lose all entered info
Is there a problem at present keep getting downstream failure message halfway through listing and losing my info
I haven't been able to make a new listing or revise one for almost 2 weeks. Need Help
Hi all, First time poster so I apologise if this in the wrong section. As title suggests I can not make any new listings or revise any existing listings without getting a "global error" page with the URL "undefined:XS_CALL_ERROR". This has been going...
Older iPads need access to the eBay app.
App not working, says update and won't. Just stuck in a loop of trying to update and it saying it has the latest version. Whatever you did put it back the way it was
International combined postage issue
I have 5 lots won from a buyer in Thailand. Ebay will let me issue a combine invoice to include all the items, only 2.In relation to the other 3 items I get the following message"Invoices cannot be sent for items where eBay manages all or part of the...
Stupid software
I've had a souvenir butterknife on eBay for quite a while now, and all of a sudden it is a bladed item and was automatically withdrawn, ending up in "Unsold". Now you're into Kafkaesque territory. The only options are "Resolve" or "Add note" (the poi...
Unable to add National Insurance number to account
Hi all, anyone else has this issue? I swapped from a personal account to a business account. I’m now a sole trader (UK). I had already entered my national insurance number as a personal account holder and got the standard red banner ‘update account d...
