I have recently received 2 return requests for new PC Tablets, stating the Item was faulty or defective. In the first case, the purchaser said he found the item to be too complicated and he wished to return. I received the returned item and it was damaged and password protected, so I could not use it or resell it. The customer accepted he had password protected the Tablet but did not know how to remove it. Ebay refunded him in full. In the second case, The seller said the Tablet would not charge. We received the return, The item did charge, there was no fault. However he had used the Tablet and left a lot of personal data on the Tablet (Banking info, Social Media accounts etc). Ebay refunded him in full. I spoke to Ebay on the phone, and to summarise a long conversation. If a customer returns an item stating it is faulty, Ebay will always fully refund the customer and I then spoke to teh appeals team, who said there is no right to appeal. Ebay suggested I start a legal claim against the buyers via Trading Standards (They gave me teh phone number). So I'm now suing 2 Ebay customers at Ebay's suggestion, which seems odd to me. How does this compare with other sellers experiences ? Has anyone pursued a case against a Buyer at Ebay's suggestion ? Thanks
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