eBay

Hi, I am trying to sell some handmade face masks, which are not medical grade. But Ebay is not allow me to list it. Somehow many other people  can manage to sell it on ebay though. I cannot understand the current policy to list handmade face mask. If anybody knows how to list cloth mask, please let me know. Many thanks in advance. ... View more

I have tried the suggested procedure but nothing appears that would enable me to proceed  RWM ... View more

I currently have a live auction listing (2 days to go, bids recieved but reserve not met). Based on some questions i've recieved i'd like to amend the current description or add a note. According to eBay's 'Revise' work flow the item description is something that I should be able to amend but when I go to it the item description is greyed out. Any ideas? ... View more

I have been an ebay customer for years but have encountered a shocking issue with a buyer. To cut a long story short the buyer didn’t want the item. I provided a postage label for return. They didn’t return the item because they say the label wasn’t for a heavy enough parcel. No one contacted me to say the return label wasn’t good enough. The buyer didn’t return the parcel and eBay awarded a full refund. I have tried to appeal but can’t speak to anyone because of Covid-19. When I contacted them via email to ask how I appeal they replied to say your appeal has been rejected (I hadn’t made an appeal). I have written a letter explaining my situation but they just replied saying I had already appealed (I haven’t) and that my postage label wasn’t good enough. I have since contacted them to ask for evidence of when they told me this but they refuse to provide it. I am so frustrated. I have taken advice from my solicitor and watchdog but wondered if anyone had any advice in the meantime to save me fighting a legal battle.  ... View more

hi i have a buyer who bid for  a item on the 7 4 20   and not paid yet   i have sent him a number of invoices  with postage discount   and still no payment    he bought 3 lots   1 of which was buy it now  and paid for that but  still owes  £21  have sent messages  and always tried to help him    would it be better just to cancel orders and refund him  what he has paid   to be honest  seems like a time waster  ... View more

Hi I sold an item via the global shipping programme I had an email that the package was at the depot and would be forwarded on to the buyer Couple of weeks later I had notification from PayPal that an unauthorised purchase case had been opened but that they knew that there was a tracking number and tht they needed no further action or information from me. I then received a PayPal reminder that I needed to respond to the case so I sent them the eBay international ref number, and the eBay email that the item had been succesfully delivered to the buyer. This morning PayPal informed me that they have refunded the buyer, and taken a charge back fee from me because I did not provide proof of postage! Err hello? If there's proof of delivery surely that proves the item was posted?  So as it stands I've lost my item, I've lost my money, I've been a victim of fraud and theftb and I've had to pay for the priviledge! I've reported the buyer to eBay, and I've emailed PayPal but I'm not expecting any joy from them 😞      ... View more

Hi everyone! 🙂 I have the fallowing situation: Buyer staright away after purchase messaged me and asked to change delivery address. I asked do he has that address registered as an additional address on buyer account. Answer was yes. Then I asked buyer to provide screenshot of eBay settings address tab. After some time buyer send me screenshot. Everything seems ok. But the thing is with enough photoshop skills its possible very fast craft that picture. Do this could be a scam? Anyway soon will bee collection so I will send to that address. Thanks ... View more

why is ebay putting fake adds on that ask you email and you cannot report adds ... View more

I have put an item on with a reserve but if it don’t reach the reserve will it give me the option to sell it to the highest bidder or would I have to delist the item again ... View more

Evening everyone. Just wanting to know if there is a way I can see who has viewed my listings. Also, I want to send a special offer discount to viewers of a listing.  Can anyone help please.  I'm fairly new to selling on ebay.  I've tried the help links to no avail.  Many thanks 😊 ... View more

Managed to start with a daft mistake! To get paid earlier than the 30days. Swapped the tracking numbers, there a way of taking it back and do it again? Cause now when I try to add the number on the right order it says it already exists. Thanks for the help ... View more

Hi,     update:    after all of this saga the buyer has acepted a partial refund however, he has closed the dispute so how do i pay a partial refund without making this a mess? cheers     I recently sold an item on ebay    https://www.ebay.co.uk/itm/383462611731    now my description did not include the battery in my listing however, the buyer has suggested that what was seen in the photos he expected it to be part of sale. i chatted with an ebay agent who agreed with me as it was not listed in my description so was not incuded in sale. i have now been contacted by buyer several time suggesting how do we resolve this but i said it was sold as seen and not part of my listing so it stands as it is. he threatened me with negative feedback which resulted in me contacting and speaking to the agent like i mentioned above. but now the buyer is saying that he has spoken to ebay and that they have opened the request for a return because the buyer said it doesnt match description or photos and that he wants a replacement. i feel like im trying to be fleeced here and that ebay have contradicted by agreeing with me and him.   please help!   thanks. ... View more

Hi.. I don't know how to send an invoice to buyers on my site. I need an idiots guide please?  ... View more

what happens when an item that my buyer paid for is lost in the post  ... View more