how do i do a partial refund if the buyer has disclosed a returns dispute?

[kakawak]

Hi,

update: 

after all of this saga the buyer has acepted a partial refund however, he has closed the dispute so how do i pay a partial refund without making this a mess?

cheers

I recently sold an item on ebay 

https://www.ebay.co.uk/itm/383462611731 

now my description did not include the battery in my listing however, the buyer has suggested that what was seen in the photos he expected it to be part of sale. i chatted with an ebay agent who agreed with me as it was not listed in my description so was not incuded in sale. i have now been contacted by buyer several time suggesting how do we resolve this but i said it was sold as seen and not part of my listing so it stands as it is. he threatened me with negative feedback which resulted in me contacting and speaking to the agent like i mentioned above. but now the buyer is saying that he has spoken to ebay and that they have opened the request for a return because the buyer said it doesnt match description or photos and that he wants a replacement. i feel like im trying to be fleeced here and that ebay have contradicted by agreeing with me and him.

please help!

thanks.

[tsmgmd]

Firstly in your item description you mention the battery. 

Secondly you cannot advertise the item as sold as seen. 

[kakawak]

yes i did mention when "a" battery which infers that if a battery is connected not when "the" battery is connected inferring that it's included.

[tobiasd4]

"when a battery is attached"

Unless you said battery NOT included, I would assume from this statement that it was included.

As others have said, you will have to accept the return.

[kakawak]

as above comment in 4ufromfleyy

[tobiasd4]

You can argue all you want, but ebay will allow buyer to return item for full refund & you have to provide returns label.
If you refuse or ignore case, ebay will refund buyer with your money & they keep the item, you won't ebay fees credited either.
May seem harsh, but we all agreed to it when signing up to ebay.

[kakawak]

i will wait and see what ebay say but no doubt like you say ive lost because i didnt say battery not included but neither was the shoe or the box or anything else in the photo.

just out of curiosity if i get this returned in a way that was different from how i sent it ie. damaged, not working or anything else how does this work?

[tobiasd4]

You still have to refund, you can try appealing to ebay after, don't hold your breath.

[kakawak]

because i have asked ebay to step in and sort this out will this go against me if i ask the buyer on how we can resolve this? he is adamant that he wants the battery with it. does this mean if he accepts for talking sakes that i send him a battery and its not working can he dispute this and send it back? because the battery that came with it doesnt work.

[tobiasd4]

Sending battery won't help you, best to ask buyer to return item for full refund.

[kakawak]

can i arrange a courier to uplift or do i need to use ebays delivery service? i used hermes to deliver first time around. im assuming that the original box that i supplied will be used as part of the returns? if not will he have to supply an original box to send back?

[kakawak]

hi, after all of this saga the buyer has acepted a partial refund however, he has closed the dispute so how do i pay a partial refund without making this a mess?

cheers

[pixiesen2012]

if the battery was included in the pictures it was 'seen' so you should have sent it!

if the battery wasn't shown in the pictures and also not listed you didn't have to send it,

the pictures form part of the description

[kakawak]

this battery was from my working dyson to establish that it beeps with green led flashing. i did not mention in my listing that the battery comes with it hence why i listed what came with it. i only write sold as seen as many others do.

[pixiesen2012]

you can't actually sell 'sold as seen' on the internet, as the buyer cannot 'see' the itme until they receive it,


your pictures showed a battery, and you didn't state the battery wasn't included, so you should have sent a battery

[kakawak]

yes but does that mean he couldve claimed my shoe, a plastic bag, a floor tile and door mat along with this? doesnt make sense!

[*knight-rider*]

you have the item lined up in parts next to the box, which clearly shows the battery attached and because you did`nt state in the description that it DOESN`T come with one, i think the buyer is right to expect one, after all, the photos form part of the description!

[john1297576]

It is simple really you cannot say "Sold as seen". The buyer has not seen it until it arrives.

Whatever CS may have said the buyer will automatically win any case opened so it is in your interest to go along with it. Failing to do this and you get a Defect and No refund of the selling fee.

CS frequently find it easier to tell you what you want to hear rather than what really will happen. I am not even sure that they are aware of how the various procedures work.

From buyers angle it is unwise to ask for a replacement as he only gets one case per purchase and if he had a problem with the replacement he could not open another case. At least it ceases to be your problem.

[kakawak]

i dont see how that whats included in a photo deems thats what you get. just because i see a shoe and a box and a floor tile doesnt suggest that i would get that in a picture! im certainly lost as to how a description can deem i expected this from a photo regardless if something was attached or not

[1902elder]

Rather silly comment! Obviously a shoe or or floor tile are not going to be associated with the item, but a battery certainly is. No use arguing your opinion, you will lose any case.