unpaid items

[wharfedalewakey]

hi i have a buyer who bid for  a item on the 7 4 20   and not paid yet   i have sent him a number of invoices  with postage discount   and still no payment    he bought 3 lots   1 of which was buy it now  and paid for that but  still owes  £21  have sent messages  and always tried to help him    would it be better just to cancel orders and refund him  what he has paid   to be honest  seems like a time waster 

[vijorey]

No, you do not want to cancel, but do as advised..But

you must send the one already paid for, as technically an item not received can be opened or you are likely to get a damaging defect on your account as you would have zero reason for cancelling.. 

you need to open unpaid item cases for the other 2....

[john1297576]

Cancelling would be unwise, as buyer could leave you THREE Negative Feedback and as you would be doing it without buyers agreement you would end up paying ALL the selling fees + no refund of the Paypal Fee and THREE Defects 

That would almost certainly lead to a Suspension.

[wharfedalewakey]

ok so he bought 3 lots and was wanting me to send them all together but has only paid for one i will send that then im covered on the one he has paid for and open a unpaid case against him

[tressygirl]

Have you allowed a time for them to pay?  You sell every day so I cannot tell which items are  of this concern.

eBay allow 48 hours for a buyer to pay,  most sellers will allow a little longer.

If a reasonable time has passed this,  then you have to open unpaid cases from the Resolution Centre ,  link at foot of most pages.  Close the case on day 5,  your seller fee is refunded, buyer gets a non payment strike,  and only then,  are you safe to relist those items.  

[wharfedalewakey]

won item on 7 april its now 11 april

[tressygirl]

Sorry missed that clear fact on your opening post!! So I would suggest if payment is not forthcoming later today, thenn op0en those unpaid item cases.

[vijorey]

@tressygirl

Not your fault, I thought the same as OP said the buyer BID on an item, no mention of winning...a lot of difference...

[tressygirl]

I would go to Specsavers, but with current outside conditions .......... !

[vijorey]

Stick with the ones you have got...you are doing fine...not worth the risk!!....

[wharfedalewakey]

have sent him a message saying this is a polite request for the outstanding payment otherwise i will have to send the i item he has won and paid for like im obliged to do and said if theres a problem let me know cant be fairer than that

[tressygirl]

edited... mis read

[vijorey]

@tressygirl

OP...second line down..he bought 3 lots 1 of which was buy it now and paid for.....