unpaid items

[wharfedalewakey]

hi i have a buyer who bid for  a item on the 7 4 20   and not paid yet   i have sent him a number of invoices  with postage discount   and still no payment    he bought 3 lots   1 of which was buy it now  and paid for that but  still owes  £21  have sent messages  and always tried to help him    would it be better just to cancel orders and refund him  what he has paid   to be honest  seems like a time waster 

[vijorey]

No, you do not want to cancel, but do as advised..But

you must send the one already paid for, as technically an item not received can be opened or you are likely to get a damaging defect on your account as you would have zero reason for cancelling.. 

you need to open unpaid item cases for the other 2....