eBay

Hi hoping you can help.    I've sold an item, buyer has definitley paid through paypal and so this item originally showed as "paid" in my account. Unfortunatley as I've gone to print the Royal Mail postage label, I've accidently ticked "mark as unpaid" and now the item is showing as "awaiting payment" again.    I've done the usual and looked for the "mark as paid" option to the right hand side/more options tab but there doesn't seem to be this option anymore. I'm now concerned that my buyer is going to recieve payment reminders when they have already paid and I just can't fix the status.    Tried Ebay chat and haven't been able to get though as of yet.    Thanks very much  ... View more

hi just had to give a full refund to a buyer , refunded the whole payment  from paypal , the buyer could not find the option to ask for a return , so i had no option but to refund directly from paypal , will i still be refunded a final valuation fee ?  thanks in advance x ... View more

This is a strange story but i dont know what to do. I sold an expensicve antique drill that had seized up and been kicking around my garage for years i have knocked it over several times never a problem solid bit of kit anyway i sent it UPS and paid for total amount compensation gets to buyer and he says the arm has broken off so amazed at this i asked for pictures of  the packaging and low and behold there was a hole punched in the side with a picture of the broken arm or handle now my first thought was he has tried to force it as it is seized(described in the details) i went down the insurance route with UPS via Packlink and UPS now have come back 2 weeks later and say they want the packaging and the drill for examination This is where it gets a bit funny the buyer has disposed of the packaging and he has been taking the drill apart so he says they cant have it ? I said that they  probably wont pay anything now but he wants me to give him a partial refund for the broken arm if they dont. If i dont he will probably open a case with ebay so i dont know what to do Do you think Packling would back me up with EDbay as i think the buyer is acting very mysteriously Why would you dispose of the packaging and start stripping down the drill ? I am not sure where i stand with this Any help would be appreciated if you havent fallen asleep by now \sorry for the long tale Thanks  PS if you look at my feedback you will see how much effort i put into packing things. ... View more

why have I been charged fees when I haven't used eBay this month ... View more

Hi, as a seller i have noticed that royal mail are not up-dating the tracking details to say your item has been delivered, now i posted something around 3 weeks ago and it says the item is with royal mail, now i have a customer saying he has not received his item and made a claim. The proof is their that i posted the item but how will ebay make a final decision and in who's favour, i know that they are not up-dating to say delivery was made as i had another customer which got his item and left me feedback and the tracking still says for his item they still have it, any suggestions. ... View more

Hi, is it possible to receive an invoice break-down.I have been charged for an international sale that is in dispute.If I return payment will Ebay refund the sale fee charged? Thanks ... View more

I'm selling engine components, most of which are very heavy (up to 80kg), so it's obvious that a pallet delivery freight company will be involved....BUT as the item hasn't sold yet, I don't know where the buyer lives so CAN'T give a price......it's driving me nuts.    So, what I need to find out how to do is:  place a note re. delivery, and offer collection as well.   Thanks in advance   George Bazeley ... View more

I have had a couple of items that have arrived damaged or late because of the USPS that was no fault of my own.  I did not realize I could report them and have them removed however its been well over the 72 hours that eBay allows for a correction.  How can I protest this extremely unfair process of sticking it to a seller with this BS 4% punishiment to the seller?   Is it just me or does the Q&A help seem worthless.  It seems like I have to directly contact eBay for answers almost every single time! ... View more

I have returned to Ebay after several years away. I once had a 100% seller ratings, which have disappeared and I am now being regarded as a New Seller. There, having sold an item, my payment is was witheld as pending? My earlier Ebay experience was exemplery and Ebay has dropped my ratings from view. This is really bad business. Can you advise how I can get my ratings back and sell in accordance with my exemplery historic performance. Thank you for your help Kind regards Sally ... View more

eBay already have too much information about me. Last year Paypal did the same **bleep** and froze my account for months. As far as I am concerned, eBay is doing this to satisfy its legal requiremtns in the USA. I am a UK resident, and I will NOT provide my information to keep a foreign government happy. No easy way to communicate this to eBay, but they won't listen anyway. ... View more

I've had a message from a prospective buyer in Canada for a high value item. I don't currently offer international shipping but hadn't excluded this in selling preferences. The message seems genuine but the account is brand new with zero feedback, and further, eBay messaging produces this error message when attempting to reply "the recipient did not post the question you are trying to answer". So far, so very odd and so far, so very dubious.  I've been able to message the account outside of any transaction, simply to 'keep the door open' should it prove a genuine enquiry. eBay support has been useless and now, oops - our server is down (messaging). Anyone experienced anything similar? ... View more

Hi All, I cant seem to reply to messages. I get a message saying 'Its not you, its us. Our server is down'. How can I sell my item if I cant give answers to questions? Thanks. ... View more