Royal mail not up-dating the tracking site.

[sausage-image]

Hi, as a seller i have noticed that royal mail are not up-dating the tracking details to say your item has been delivered, now i posted something around 3 weeks ago and it says the item is with royal mail, now i have a customer saying he has not received his item and made a claim. The proof is their that i posted the item but how will ebay make a final decision and in who's favour, i know that they are not up-dating to say delivery was made as i had another customer which got his item and left me feedback and the tracking still says for his item they still have it, any suggestions.

[sausage-image]

Well perhaps a tracking number should be noted as an item being sent and that customers should be more patient during these awkward times as I paid the guy his money back and his item turned up today, perhaps I shouldn't listen to the advice given on here so much and now I have to try and get my money back now, thanks.

[john1297576]

The last thing you want is for Ebay to make the decision. If you don't deal with it and refund, you will lose ebay will refund and you will get a defect and no refund of the selling fee.

Proof of posting is not proof of delivery, if you have to refund you then make a claim on Royal Mail.