eBay

I would be grateful for any advice. I sold kona bike 2 days ago for £180( collection only). I tried to choose cash only but it said ( I need to add pay pal option to sell the item) may be because I don't sell often?. A woman contacted me after winning the bike & asked to meet somewhere about the Corona virus situation.  She lives too far away so I offered her to meet in the middle way. The bic was clearly listed as broken chain & attached a clear pictures . As she came she told me clearly that she has no knowledge at all to replace the chain I told her it is not a difficult job but she needs tools&.....etc & advised her to get help from friends.  She inspected the bic a long time & confirmed that she is very happy with it. After I went back home I received a message on WhatsApp saying thank you for the bic & asked if I know how many links the chain needs I told her I don't know I can send you  a you tube video which I did & advised her again to get some help. Next day she sent me a message saying she went to the shop to replace the chain & which I didn't list it she wants to return the bic & it is fraud because the brakes are not good &she has been told that the bike ist not.  worst what she paid. I told her the break are fine . Then I received a message from her mother on WhatsApp saying they want a full refund & the bic will go to the bin & if I wouldn't refund NOW she will report me to ebay. I found it very rude& didn't answer. Today I received a " return request " from ebay & she is writing:   the seller said everything works and that it is only the chain that is broken - which is an easy fix. she also said that she had replaced the wheels for me - acting as if she had done something nice for me. the back wheel was buckled so was good for the bin - the brakes were done for - and obviously there was no chain - in addition to this the bit that the chain connects to was completely broken - i went to a bike shop to be sure and they said it was ready for the bin and unusable since as this is a bike this could be incredibly dangerous..   I had a look about the options Ebay gave me & I have noticed that if I will accept a refund option I will have to send her a printed return cost.  She lives tooooo far from me ( 30 miles away) ?.  Even if I lose the case I don't see any reason to pay a lot of money for return cost I am asking kindly for any advice.  Thank you all  ... View more

Hi everyone,   I'd appreciate your help with a return request. I sold a pair of shoes for £100 inc. postage on 14th April. The parcel was delivered on 20th April, so I guess they're (just) within the 30 day window.   They've sent a message stating that they'd worn the shoes for 1 week and the shoes 'broke in each side in the same condition when I received them'. The reason for the request is 'Doesn't seem authentic'. I know that the shoes are 100% authentic.   It has almost been a month since they received the shoes, and they've now broken them after wearing them for a week.    Am I obliged to accept the request and issue a label? It seems that I have no other option. eBay Live Chat suggested that I ignore the request and raise a dispute after 8 days, but I've read that this almost always goes in the buyer's favour - and I won't be able to  then get the item back.   I've messaged the buyer to ask for more information and photos of the damage - but I've not received a reply. I have photos of the item as it was being packaged, and another photo of the parcel itself.   What do you suggest please? Do I just accept the request and send a label? It doesn't seem very fair that I can be held liable for the buyer breaking the item, and getting away with it by claiming that the item is not authentic. Thanks. ... View more

Hermes delivered, tracking shows signed for. Six days later, buyer claims Hermes note states "left in bin" and he can't find it! How do I report my suspicions to ebay? ... View more

Help, Buyer is claiming that paypal is not allowing payment ... View more