Hello, We're having a real headache at the moment. We recently sold an item to a buyer who was invited to pay on collection AFTER inspecting the item and confirmung they are happy with it. They wanted to pay cash, but we insisted on Paypal for security and due to covid-19 safety. They buyer called his wife to confirm all was good with the item after inspection and the payment was made, so we released the item. The buyer then send us photos of a badly damaged item that they have broken whilst trying to assemble. We provided instructions as well as advice at pick up. They are claiming that they did not receive the item as expected - even though they inspected it prior to payment. It's clear they have brutalised it whilst trying to asemble. Their incompetence is not our fault. However, in good faith we offered a partial refund to help them move on and they rejected. Ebay are saying we have to accept the return before we can do anything abou t it. The problem is they have taken the item across the country and it would cost us upwards of £100 to have it couriered over. Is there any advice on what we can / should do? We're super stressed as we're in the middle of house move ourselves and have two very young kids so arranging anything is challenging, let alone a courier to pick up goods that have been damaged by the buyer. Please help.
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