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Seller News: May 2025

Catch up on the latest updates focusing on trust and optimisation.

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Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Ebay seller newbie cash on collection

HiLast night I listed a caravan on ebay, I had a bottom price in my mind, someone offered a bit less so I did not accept, contacted them with my final offer. A bit later I receive an ebay notification saying sold and the price I wanted. The buyer did...

User avatar by • Contributor
  • 1105 Views
  • 25 replies
  • 0 kudos

When Promoted is Price Gouging

My item had the place name in the Listing, in the Item Specifics and in the item Description. The buyer lives in that place and searches for items related to it by keying in the place name. My item sold with Buy It Now. There was a handful of Watcher...

Resolved! Payment hold time scale?

When a person opens a new selling account, private, what is the time scale for payments on hold after a sale. If the item is sent by tracked and is shown as delivered the payment is released, if the item is sent by an untracked method due to the low ...

User avatar by • Not applicable
  • 597 Views
  • 5 replies
  • 1 kudos

Item not collected

Hello, an item I sold has had 2 failed delivery attempts by RM . Address is correct, buyer has been sent tracking details and advised item is available for collection but they have not responded to me. In the meantime the payment is on hold. Tried to...

User avatar by • Contributor
  • 410 Views
  • 4 replies
  • 0 kudos

Irish call handlers?

I've had ongoing problems with feedback over the last six months - previously, I'd ask to speak to someone on the Help section's automated chat. By and large, if you timed it right, you'd get a call back from one of their aftersales team in the Repub...

Fraudulent 'Buyer'

I sold a laptop on EBay and received a message from someone purporting to be the buyer saying their address had changed and it wasn't the one EBay had. I told them just to change their EBay address and they said they had issues with the app and sent ...

User avatar by • Visitor
  • 6368 Views
  • 36 replies
  • 0 kudos

Seller - items not received by buyer

Hi Ive sold an items that looks like Evri have lost. Customer is wanting a refund. If I authorise this will I be covered by Ebay as I dont want to be out of pocket and lose the item. Or do I wait for them to step in.

Phishing Email - best offers

Probably not a new thing, but first one I've had. Received an email into my email box, offer on one of my items. Daft thing is it made me wonder straight off because the offer was for the full buy it now price - as the item is on buy it now or best o...

Another tax question

We've all seen car boot sourcers stocking their eBay shops, they aren't getting receipts for the items they buy so how do they file tax returns on that? For example, they buy a Le Crueset casserole dish for 50p and sell it for £20. There's no receipt...

USA buyer has kept goods and refund

USA buyer ( apparently big Ebay seller) purchased a double album Item was sent via Global sales EbayHe recieved goods then 2 days later posted photos of substandard vynyl showing finger prints & scratches etcI said please send back asap / I will refu...

Delivery not arrived

I have purchased an item which had tracked delivery by Royal mail. The parcel was sent to someone elses house although the sender addressed this correctly. I opened up a case which ebay closed because there was a tracking picture. the seller has info...

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