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Seller News: December 2025

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Forgot to scan collection code

I sold a bike which was collection only and decided to meet the buyer at the train station as he was travelling from quite far to collect it.Handover was smooth although it was raining heavily and he seemed to just want to get out of the rain.After h...

Resolved! Policy Violation

I listed 3 items today. I put a link to YT on them all and a comment to contact me if any questions. One item came back with policy violation? I requested a phone call, the agent advised me to remove the YT link and the contact me. I did tell him I d...

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Simple Delivery collection from old address

I have sold an item on ebay for the first time for a long time and didn’t realise I was now under eBay's Simple Delivery. Unfortunately, it seems the collection I have arranged is from an old address as I didn’t realise your main address might not be...

Resolved! Simple Delivery more expensive for letters & large letters

With custom postage being rolled out and eventually the only option, I am a little confused and trying to clarify something please. If I am posting something of large letter size, less than 100 grams and low value - a DVD in it's case for example, I ...

Need help with INR on some items

I post most items 2nd class RM. Postage is purchased through eBay and I’m having a lot of INR cases. I copy and paste the tracking ID from when I buy postage into the item that I’ve dispatched because eBay doesn’t do this anymore. I know it’s not tra...

Resolved! Combining multiple orders through GSP

Hello, looking for some guidance as I’m new to the GSP system.Just received 2 separate orders for books from 1 buyer. Can I pack and ship them together and offer the buyer a partial refund on postage, or do they have to be shipped out separately as t...

We don’t allow counterfeit items

Hi I’m very confused by this and grateful for any help/advice.I had put a free gift Dior tote bag up for auction, had it removed so sent all the proof etc in showing the order details, invoices, delivery and a couple of days later received an email s...

User avatar by • Contributor
  • 204 Views
  • 6 replies
  • 1 kudos

No longer an option to switch to Custom Postage

I like to post everything via Royal Mail's site, and pay for postage via paypal. I sold an item at the weekend, and when I went to sort out delivery, the delivery type had changed to Simple Delivery with no way to change to Custom Postage. I checked ...

Combined postage

Hello does anyone know how Ebay work out postage when a buyer purchases 2 separate items? I sold 2 items to one buyer and it automatically combined the p&p but to the weight of 1 item. I just don't understand it, there is nowhere to change it so I ju...

cant add tracking to a sold item

trying to add my own tracking number to an item I sold, but keeps coming up with an error. auction was setup with "simple postage" but I needed a service for delivery ebay does not offer. item is sent and buyer has it but ebay keeps telling me its ov...

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