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Seller News: May 2026

Your May Seller News is here

We’re Coming to Nottingham!

The eBay Business Roadshow is heading to Nottingham and the energy is building.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

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Experienced eBay sellers and buyers, helping other users with all things eBay.

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Simple Delivery Returns – eBay Making It Difficult to Offer Good Customer Service?

Simple Delivery Returns – eBay Making It Difficult to Offer Good Customer Service?Hi all,I wanted to raise something that’s been really frustrating and see if others are experiencing the same.It feels like eBay is starting to make it difficult for se...

Buyer requesting return without evidence of claimed fault

Hi, I’m looking for advice regarding a return request that I believe may be misuse of the returns process.I sold a pair of AirPods Pro 2 which were tested and functioning before shipment. The buyer initially claimed there was a microphone issue, so I...

stolen item from doorstep.

hello A customer has reported their item stolen from their doorstep. Evri have a photo of the location , that isnot in a secure enclosed space but on the doorstep for all to see. Should I request the buyer to click "did not receive"? or should I just...

Resolved! Buyer making crazy and false claims

This one is a new one for me and I'm frankly shocked that someone would pull such a stunt. I sold a computer part and posted it very quickly to the buyer. The buyer received it and I thought all was good (it was fully tested and working prior to sale...

Resolved! Buyer says item arrived damaged and wants a replacement – how do I handle this with Simple Delivery?

Hi everyone, I’m a private seller, and I recently sent an item to a buyer using Simple Delivery. The buyer has now claimed that one of the products arrived damaged and is asking for a replacement.I’m unsure how to report the damage through eBay, and ...

Resolved! Withdrawing Funds

For some reason today I don't seem to be able to withdraw my funds. My balance is there, but when I click on the white arrow in the blue box there doesn't seem to be an option to withdraw, no box or button, just a message saying I have funds to use o...

Resolved! Auction or Buy it now and offers

I have an item as an Auction or Buy it Now. A buyer has sent me a message with a lower offer which I have eventually agreed to. How do I process this sale?

e bay tracking cods up

Hi Guys I sold some Jag parts ;last week to a UK buyerThe buyer confirms he has the parts all goodThe U K Post Office has a tracking pic as Delivered past five dayseBay has tracking as awaiting delivery. five daysI cannot find a link or message box t...

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Simple Delivery option missing

I know I'm asking this question "the wrong way around" for many users, but, bear with me. I haven't put any new listings on this account for some time, and, when I'm trying to create new listings, I am not being offered Simple Delivery as a postage o...

Simple Delivery

I sent an item simple delivery,I got a QR code from eBay ,says delivered by royal mail Buyers said it went to wrong address but Royal mail say went to correct postcode Buyer opens a claim eBay takes the money from me to pay the scammer back I've appe...

Resolved! FREE SHIPPING vouchers on ads

I have just sold something on eBAY. However my buyer pressed a FREE SHIPPING tab place by eBay. To get the postage label I had to pay even though I did not ask for this. I am confused about how this happened can anyone explain?

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