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Seller News: May 2026

Your May Seller News is here

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stolen item from doorstep.

hello A customer has reported their item stolen from their doorstep. Evri have a photo of the location , that isnot in a secure enclosed space but on the doorstep for all to see. Should I request the buyer to click "did not receive"? or should I just...

Resolved! Buyer making crazy and false claims

This one is a new one for me and I'm frankly shocked that someone would pull such a stunt. I sold a computer part and posted it very quickly to the buyer. The buyer received it and I thought all was good (it was fully tested and working prior to sale...

Resolved! Buyer says item arrived damaged and wants a replacement – how do I handle this with Simple Delivery?

Hi everyone, I’m a private seller, and I recently sent an item to a buyer using Simple Delivery. The buyer has now claimed that one of the products arrived damaged and is asking for a replacement.I’m unsure how to report the damage through eBay, and ...

Resolved! Withdrawing Funds

For some reason today I don't seem to be able to withdraw my funds. My balance is there, but when I click on the white arrow in the blue box there doesn't seem to be an option to withdraw, no box or button, just a message saying I have funds to use o...

Resolved! Auction or Buy it now and offers

I have an item as an Auction or Buy it Now. A buyer has sent me a message with a lower offer which I have eventually agreed to. How do I process this sale?

e bay tracking cods up

Hi Guys I sold some Jag parts ;last week to a UK buyerThe buyer confirms he has the parts all goodThe U K Post Office has a tracking pic as Delivered past five dayseBay has tracking as awaiting delivery. five daysI cannot find a link or message box t...

User avatar by • Contributor
  • 1159 Views
  • 37 replies
  • 1 kudos

Simple Delivery option missing

I know I'm asking this question "the wrong way around" for many users, but, bear with me. I haven't put any new listings on this account for some time, and, when I'm trying to create new listings, I am not being offered Simple Delivery as a postage o...

Simple Delivery

I sent an item simple delivery,I got a QR code from eBay ,says delivered by royal mail Buyers said it went to wrong address but Royal mail say went to correct postcode Buyer opens a claim eBay takes the money from me to pay the scammer back I've appe...

Resolved! FREE SHIPPING vouchers on ads

I have just sold something on eBAY. However my buyer pressed a FREE SHIPPING tab place by eBay. To get the postage label I had to pay even though I did not ask for this. I am confused about how this happened can anyone explain?

Royal Mail parcel mailbox fail

I tried to use one of these mailboxes yesterday for the first time. I got as far as printing out my label but the box did not open after i got the label, so I couldn't put my parcel in the box. What am I supposed to do now? I called eBay up and they ...

User avatar by • Engager
  • 230 Views
  • 4 replies
  • 0 kudos

Chinese sellers,UK address,sent from China

Twice now,I have purchased 2 items,the address on the listing from London SE1.After checking tracking,items are actually being sent from China.When I use to sell on ebay, your seller details had to be factual.Have ebay decided to over look this?It's ...

Offers

I have had a couple of offers lately that I've accepted but heard no more . There does not seem to be a way to contact the offer makers , do I just assume they've changed their minds or is it a glitch.

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