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This Month's Updates

Eve Williams, General Manager of eBay UK, shares the latest updates.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Resolved! Removing item with policy violation

Months ago I tried to list cordless BT phones. Somehow it came up as a policy violation, Reference ID 2-192369961883. I did use the resolve option at the time but never heard back and have since thrown the item away. Now the options to 'revise, end l...

Tape

Hi all,Can anyone recommend a supplier of good quality brown packing tape?We have tried a number of the main stationary suppliers but they all seem to sell the same, useless thinner rubbish which continually breaks up as it comes of the roll and emit...

Resolved! Potential buyer won't listen.

I'm a TV engineer with 40 years of experience of both CRT and LCD/LED TVs.I'm selling a 17 inch CRT VGA monitor and have it listed for "strictly collection only" as these simply do not survive any courier handling.For those unfamiliar with CRT monito...

Bank verifaction

Hi hope someone can help me, my funds are being on hold until they can verify my account, its been well over a week and ive seen nothing go in or out of my bank, last two sales i could withdraw no problem but now they want to verify, i dont understan...

Resolved! Inappropriate and misleading buyer feedback

Hi, I have a buyer who apparently didn't receive a parcel due to be delivered by evri.He has left me negative feedback:+++I didn't receive my parcel, it was just showing in transit and the tracking number wasn't showing enough information about my pa...

User avatar by • Contributor
  • 474 Views
  • 10 replies
  • 0 kudos

Resolved! To promote listings or not, what works for you? Are you increasing %, unchanged or switching off?

With the new changes coming in on promoted listings where you "pay if your promoted listing is clicked" and sells within 30 days, causing some debate, was interested to see if other sellers use promoted listings, what percentage do you set, what type...

Resolved! Feedback from buyers

Hi there, Has anyone else noticed that buyers just can't be bothered to leave feedback? Of the last 9 items I have sold and that have been delivered, only 3 buyers have left feed back. I always reach out to the buyer when an item sells, to thanks the...

User avatar by • Engager
  • 1920 Views
  • 48 replies
  • 2 kudos

New scam of local sales?

Got an email from ebay today trekking me I cannot sell locally and the buyer can collect - but ebay will still charge!No thanks - will stick to Facebook Marketplace or local selling sites!

What's happened to postage options?

Went to list something just now and the post service options have completely changed since yesterday. I usually list with free post (I then select yodel as that's my nearest/best priced drop off centre), but there's no option to offer free post. I'm ...

Resolved! Buyer Protection Fee - Showing Wrong Price

Hi,Need some help, I have recently listed a non digital product for £260.00 and on the listing page it shows the buyer protection fee should be £271.10 (Attached Screen shot 1), But after the item is listed the price shows as a whopping £323.10, and ...

Resolved! Has Report a Listing gone?

As title. I was relisting one of my items as Sell Similar and discovered that a business seller has copied my Item Specifics and written description. It states in Images and Text Policy for Sellers: "you should write your own descriptions and use you...

User avatar by • Specialist
  • 126 Views
  • 3 replies
  • 0 kudos

Blocked customer

I have just taken the decision to block two customers (from the same address) there is a third one (same address) however I have left that one open due to a pending return. One customer who I have kept open ordered then cancelled then reordered then ...

User avatar by • Contributor
  • 256 Views
  • 3 replies
  • 2 kudos
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