Seller Update: January 2025
We’re kicking off 2025 with some important enhancements and updates.
Weekly Chat with the eBay Community Team
Open every Wednesday from 2pm-3pm
Buyer Protection, Pokémon Day, VAT invoices & other launches landing this February
As we wave goodbye to January, I wanted to update you on exciting changes coming in February.
Community Mentor Programme
Experienced eBay sellers and buyers, helping other users with all things eBay.
Forum Posts
Update regarding “Urgent - VAT action” email
On 17-19 February, some sellers received an email asking them to update their UK Value Added Tax (VAT) registration on eBay or potentially be restricted from selling. This email was sent in error. Rest assured, this does not affect your ability to se...
Resolved! Buyer Protection
Just noticed all my items listed this week Ebay have increased my starting price by 75p+ 4% this will impact on my sales as some items are listed low to sell. If Ebay want to get Buyer Protection from the Buyer they should add it at checkout so not t...
Click + Collect Problems!
I am a business seller and opted in for click + collect, so that buyers could use this option to receive their parcels. One particular customer kept buying items and it would show an ECP code when their order came through on my sales. On one order at...
Buyer refunded without returning the goods
Hello i was in hospital and 2 items request wanted to come back to me but i didnt responed ebay ruled in there favour without sending item back and i am now in debt on my account and been chased by a debt collector i told ebay that its theft by them ...
Help Item tracked and was delivered but Buyer claimed they have not recieved it?
Hello,can anyone kindly help me I shipped an order on Monday, the 3rd of March with Royal Mail Tracked 48, and tracking shows it was delivered/received on Wednesday. I only now just received an email today from the customer claiming they have not rec...
Ebay payments amendments
It seems that ebay are taking some notice of complaints, as they are now saying they will make payment for items under £25 once feedback is received whether sent tracked or not. Let's hope they pick up on other complaints too and act on them. Continu...
EBay selling books written by convicted Paedophile
I’m wondering why EBay allows the sale of any books Written by convicted Paedophile Harry Cook (Henry cook) on the subjects of Karate or self defence. Asking members to keep EBay safe by reporting concerns. How can EBay allow sex offenders to use the...
Accepting an offer is now a nightmare
I had a message asking if I'd take £9 for an item as an offer. I agreed. Trouble is the buyer sent the offer of £9 but it included the fees and I've ended up with £7 odd, I haven't got a clue about how to accept what I actually want for the item. Doe...
Buyer Protection Fee on Best Offers
Just want to put out into the community an interesting response I got back after e-mailing eBay Customer Support regarding the broken "Best Offer" option on listings between private sellers & their buyers. I ran a bit of testing myself between my pri...
Resolved! eBay Marketing Program Terms 15 January 2025 - Time to jump the eBay ship ???
Just received a message from eBay with a link to their new Marketing Program Terms which come into force on 15th January 2025. Link below:- https://pages.ebay.co.uk/promote-your-listings/terms/B2C/?mkevt=1&mkpid=2&emsid=e99011.m2.l1&mkcid=27&bu=43020...
Weights and Measures
When I go to create a listing an item I now get a choice between Simple Delivery or Custom postage. If I select Simple Delivery I am asked to select a weight / size band from a choice of six. If I select Custom postage though, there is no where to en...
The madness of ebay
Ok, I'm in the UK, and needless to say sales have fallen off the cliff. How nuts is this, I'm selling a comic for £1.50 plus postage, sold a few. Then sales stop as it's now £2.28 plus postage as eBay has added 78p to the starting price for buyer pro...
Resolved! Why are so many customers just awful people?
Literally was sent on time with full tracking before the weekend. Free postage but customer wants now and can't even be bothered to check the tracking on the website.
How are Buyer Protection Fees calculated?
I'm sure I've probably missed the obvious and am at risk of making myself look silly but get a different result to eBay when calculating Buyer Protection Fees. For example, I recently sold an item for £2.00 plus p&p. By my calculation the buyer shoul...
Positive feedback recd for an item
Positive feedback for a DVD, however, I don't sell DVDs. When I list an item BIN price."your listing is now live" Check back later & to "view sellers other listings" totally inflated asking price.Any suggestions would B most appreciated.
So is the new 'no seller fees' rule ONLY on the UK site at the moment as the US site still has fees
I had to check something on the US site and was surprised to notice that they seem to still be charging private sellers fees? So have the new rules only been implemented in the UK or have any other countries also had them imposed?
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