Seller Central

Royal Mail: updated delivery restrictions & packaging requirements for bladed items

Royal Mail has added delivery restrictions and packaging requirements to bladed items and sharp or pointed objects which will be in force from 7 May 2024. If you are posting bladed items such as cutlery knives that you have sold on eBay via Royal Mai...

Resolved! False 'item defective' claim - what do I do

A buyer has claimed an item I sent is not waterproof. Its an outdoor coat but I didn't describe it as waterproof. I have by mistake accepted a return as the button stuck on my laptop. Can you reverse this ?

Resolved! Customer requests VAT invoice but shows 0% on ebay invoice

I have a customer requesting a VAT invoice.I am vat registrered when i go to print invoices and more it shows the price on the invoice but shows 0% VAT and not 20%Howe do I change it to 20%I have uploaded my vat details and shows in ebay centreImage ...

24 Years and This is No Longer Viable

Just a rant here. 24 years selling on ebay and 2024 has made me ready to pack it in. Fees - crippling. Unless I find it on the floor, buying and selling is now impossible to make any sort of profit. Ebay and couriers make more per sale than me. Buyer...

i just want to speak to ebay about a bully tactic from my buyer

how do i speak to a person at ebay about a buyer who is bullying me

ebay and their fantasy EDD's...again

I am increasingly frustrated at ebay's insistence that the EDD's are working "normally" and "as intended" here is a partial copy paste from marco@ebay answer from todays community chat "We have reviewed multiple cases of EDD at the moment, and we hav...

What's going on now!! having to send invoices for offers accepted?

Just sold an item, that I accepted an offer on.WHY does it show as 'send invoice now' (which I have done) I have NEVER had to do that before.I thought you could only make an offer on an item when your funding was in place and as a seller, you got pai...

Text limit for item description / Linking to DropBox- help & advice sought please!

Hi all, I'm currently going through a load of vinyl records with the aim of listing them as job lots. I'm breaking the vinyl down into various genres and intend to list each job lot separately - a classical music enthusiast is not necessarily going t...

Confused How to Become Top-rated Plus seller

We had a message from ebay saying become a Top-rated Plus seller. I updated many of out listings to have Free Royal Mail Tracked 48 delivery, 30 days returns and a 1 day dispatch...but now it's saying even more of our listings don't qualify. I spoke ...

Buyer refused delivery and opened a return, ebay support going haywire

Hi guys, I have a peculiar situation, warning to sellers perhaps? Buyer refused delivery and immediately opened a return, even put the tracking number from me as his own return tracking. I contacted ebay support as delivery refusal is clearly outline...

No longer able to click on tracking number for direct link to RM

As above, As of today I can no longer click on tracking numbers via the app. Before clicking would take me to the RM tracking web site. Anyone else having this?

No Direct Shopfront Access From Listings

Sorry If this has already been covered. I just noticed this morning that the sellers other items link on my listings is now taking me to a standard list.... not my shopfront. I have tried a couple of other sellers who have shops and theirs are the sa...

Ebay Refusing to pay your money

How many people here have had their money " withheld" with the Ebay scam !!They accepted my buyers payment, took their commision plus advertising fee and then decided to put a restriction on my account.Now they are asking for proof of delivery for al...

Resolved! Where would you post such an unusual item within ebay

Guys i have a boarding pass that was signed and filled out by ingrid bergman i'm guessing this could be worth something to collectors...what category etc should i use...Where would you post such an unusual item within ebay

Exposing eBay's Unfair Billing Practices: A Call for Seller Solidarity

Dear fellow eBay sellers, I trust this message finds you well as we navigate the complexities of online commerce. Today, I feel compelled to shed light on a troubling issue that affects us all: eBay's unjust billing practices targeting sellers like u...

"Verified Purchase" on feedback.

As per picture. The words: "Verified Purchase" have now appeared on feedback.I am guessing this is the work of some proud programmer who toiled all week to achieve this marvellous improvement.I am imagining whooping and high fives all round the offic...