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Seller News: May 2025

Catch up on the latest updates focusing on trust and optimisation.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Return

Evening all, I had a return request today from a buyer who purchased two identical items 45 days ago from us. I have spoken to eBay today, and we do not have to accept the return as its well over our 30 day returns policy as clearly stated in the ite...

Item ?not received

I sold a Lego set (£150) and sent RM24 tracked. Buyer says he hasn't received, RM says it has been delivered and tracked, delivery photo shows outside of a building with some rubbish, no doorway or house number or anything, no parcel to be seen. Buye...

Resolved! Buyer has pulled out

A buyer has just won an auction ... there were several bidders in the final minutes They have immediately requested to cancel the order ... reason 'have found a better price!' I am inclined to decline to cancel the order but then I suppose they just ...

fairness

is it fair ....i know dealers who buy at the same places i do sell more than me and pay no fees when they sell on EBAY..................i am registered as business and pay over 15% .......how can i compete especially as my items are swamped by seller...

New (other) ?

Sorry if this has been asked before, but as a seller of mainly vinyl records and books, it would be really usefull to be able to select the option `NEW (OTHER)`. I have several old Vinyl albums that are still in the shrink wrap and are unopened and u...

Funds on hold

I have just sold a couple of items on eBay to be informed funds on hold as new seller. Even though I have been selling for ten plus years with over 500 sales and 100% positive feedback. Trouble is I don't have the money to pay for postage as I was se...

Sent OFFERS now last 3 Days not 2

If you send an interested Buyer an Offer, it now lasts for 3 DAYS rather than the 2 that is used to. Did I miss the consultation or notification on this or is it just another one of these policies/changes that eBay inflicts upon us in the name of Pro...

UK shop selling fees, where are they?

Hello, can any kind soul please explain wher you find the selling fees ?I have downloaded the Financial statements, but ebay omit the final sellinf fees on some of them? is there any easy way to find them? Thanks in advanceDublosam

Feedback

Colleagues I am more often a Buyer than I am a Seller. However whenever I sell an item I always make sue that I post "feedback" about the buyer. I am finding that quite a number of sellers are not giving "feedback" to me as a buyer. Is anyone else fi...

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