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Buyer returned wrong item from outside UK

Olympus camera 166409204997 Returns case 5327661781I sold a camera (listed uk buyers only) with a stated serial number, on 31st Oct '23, but it was bought by a buyer in Georgia, Eastern Europe, with a delivery address in Finchley, London. This was of...

Advice please

Hi, the buyer bought the lawnmower on February 25, 2024 for £399. After 2 months, on April 24, he writes to me that he used it for the first time (if this is true) and the mower stopped working after 2 hours of use. The mower was sold as used, in ver...

How much time does buyer have to accept partial refund?

Hi,I sold an item which I stated that was non refundable, but the buyer still wanted a refund and selected the reason as "item not as described". After a conversation I realised that he has not read the description. Anyway, I offered him a partial re...

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HMRC data sharing

Can someone confirm when they have stated "starting January 1st 2024" they will being to share all data with HMRC does that mean that all sales starting from Jan 1st 2024 will be shared in the new format? I know historically that they have shared dat...

Evri via packlink wrongly charged

After years of no problems i am being charged £3.18 frequently for items well under 1kg with claims they are at least 1240g which is wrong as i have started double checking on checked scales.Will no longer use Evri as it means i'm selling at a loss.T...

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Selling

Hi everyone Is anybody have problem with selling. From yesterday 0 sales and when talked with them again said its everything fine. I am selling everyday between 5-8 items per day, But from yesterday something hapenned, just stopped. :(. I have lots o...

Buyer just asked why Evri charged his account?

He is asking for me to refund postage. I never charged postage and I paid £2.94 for evri postage. Buyer is claiming that Evri charged him postage as soon as the item was tracked. I don't see how this would even be a thing so either he's at it or is c...

Serial negative feedback giver

We received negative feedback today from a buyer called The feedback was hugely unjustified as we sent a quality item made above the industry norm, they then left a stupid comment comparing our item to a rizla !! i have since checked and this buyer i...

Collection code not working

Is anybody else having issues with collection codes not working? Invalid code, according to the app. It's definately not an invalid code, I got it from the buyer directly from their phone while they were standing here. I have marked it as dispatched ...

Returns for a business

I think us sellers need to lobby against ebay rules regarding returns. They shouldn't be automatically approved as by UK law there is certain situations that a business can refuse the return. I have had two issues with this lately, the first was an i...

Will sellers be covered by Ebay collection codes in the event of a Paypal dispute?

Ebay collection codes now cover you for collection in person sales in the event of an Ebay INR case. However, what would happen if the buyer was to open an INR case through Paypal? Paypal would not recognise the Ebay collection code as the tracked de...

New Royal Mail Tracked 24 / 48 Service at Post Offices counters NOT YET WORKING

Just been to the Post Office and the new Tracked 24/48 at Post Offices as listed in the new 2nd April Price list is not on their systems yet, and looking further into this, I saw a blog in which it was mentioned that negotiations between Royal Mail a...

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