Unable to send Invoice or Combine Postage

[zax93]

So usually when I sell multiple items to a buyer I send them an invoice and adjust the postage accordingly - there is no such option there at the moment - there is a link to combine items so I click on that and then try and collate them there and get this message

Sending invoices is temporarily unavailable

 

We're working to fix this issue as soon as possible. In the meantime, if you want to send combined postage discounts, we recommend refunding the postage difference to your buyer after purchase.

Anyone else having issues?

[paul2012-2013]

yes  i noticed this last night the buyer had to pay post twice, ebay dont think things threw

[s1t2u3a4r5t6]

I can’t seem to combine multiple purchases, so person paid for two items separately- I refunded postage- but don’t receive that postage payment- so now I’m out of pocket. EBay basically robbing us… total payment for two items at £10 each- buyer paid £38.20- with postage x2 and protection etc. I refunded a postage £5.99. I end up with total profit £14.01?!!! *bleep*

[sbespecially4u]

been on phone 2 hour20min and passed to 3 different customer servise who still could not help  as to why simple delivery has / is  overriding international postage policee and turning off after it has been set and listed so oversea person could purchase and win one suggest i contact buyer to pay out side ebay another said becauce the items sold was under £10 another said it was because i was not inroled in global shippimng program[ which is not compulsary ] how and who do i speak to some one tocorrect this as none helping. sent feed back explain nearly 1/2 doz time

[dizzigoth]

But if you do that, you will not be able to get paid for your added item/s because we have to buy a label for every item or we don't get paid for it. If we put things together then there's zero proof that we even sent the extra item/s. This is APPALLING! I used to have people buy several things regularly. One lively lady is getting snippy with me because  I can't combine postage BUT she had already paid for 1 item & the 2nd is an Offer so it would have been impossible anyway. 

[dizzigoth]

Contact eBay. They HAVE to sort that. I would refund & relist for the buyer. I must say  I can't see how that could ever happen,  but with all the screw-ups recently,  I'm not surprised 

[sbespecially4u]

situation not changed un able to send in voice to USA buyers from UK. this eBay message comes up for every item won buy USA buyer invoices cannot be sent for items where eBay manages all or part of the postage these items are excluded from this invoice

[sbespecially4u]

i have done now 10 times now . all different reasons and explanations latest was on was turn off GSP [ never enrolled ] and in scheduled listing in postage section select international postage and destination this is what i have been doing for over a year so that explanation does not work also

[arizonagcs]

Hi can you tell me what goods we are talking about please


M?

[sbespecially4u]

any goods within the limit at moment to usa

[wellingnorth]

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@sbespecially4u wrote:
situation not changed un able to send in voice to USA buyers from UK. this eBay message comes up for every item won buy USA buyer invoices cannot be sent for items where eBay manages all or part of the postage these items are excluded from this invoice

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I don't think this is a USA issue, it does it for items to other countries as well, I've found it's been happening for the last couple of weeks. It seems like any item listed with Simple Delivery they've removed the ability to send invoices whether it's a UK order or not. Hopefully it's just a bug and they will sort it out soon

[wellingnorth]

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@wellingnorth wrote:

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@sbespecially4u wrote:
situation not changed un able to send in voice to USA buyers from UK. this eBay message comes up for every item won buy USA buyer invoices cannot be sent for items where eBay manages all or part of the postage these items are excluded from this invoice

---

I don't think this is a USA issue, it does it for items to other countries as well, I've found it's been happening for the last couple of weeks. It seems like any item listed with Simple Delivery they've removed the ability to send invoices whether it's a UK order or not. Hopefully it's just a bug and they will sort it out soon

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And just to add I went on chat with customer services about this this morning and they eventually said:

'Let me proactively share with you that the problem you’ve explained sounds like an emerging technical issue as we received few similar reports and we're in process of compiling the data and escalate it to our technical team so that they can review and resolve it as soon as possible. '

[arizonagcs]

Sorry the link hasn't been working.

Someone mad bids on the photos


Margaret

[r_g_jones]

     I'm in the UK and requested a combined shipping total for 6 items from the same Lithuanian seller by adding them to my basket, clicking the 'Request combined postage' button, and adding a note asking how much the shipping would be if I ordered all 6 items together. Within 10 seconds I received 6 mails from ebay saying I had committed to buying all 6 items, and the shipping price was the total of the 6 individual item shipping prices. Clearly an automated action by ebay, not the seller. Would ebay like to explain how clicking a button called 'Request combined postage' has apparently committed me to paying well over the odds for shipping?

     I have messaged the seller explaining that I never committed to purchasing, only requested a total, asking them to cancel my alleged order, and said that I do still want to buy the 6 items if the shipping can be combined to give a more realistic price. 

     Reading up about this now, it seems this has been going on for at least 6 months, and is a bug. Surely if requesting combined postage, or the sellers ability to send an invoice showing a corrected shipping price isn't working for some reason, the correct thing to do until it is fixed would be to temporarily remove the 'Request combined postage' button? Not default to 'committing' the buyer to the purchase without reduced shipping costs without their permission, wasting buyers and sellers time every time it gets clicked. Requesting combined postage used to work flawlessly.

     I have 2000+ feedback, 100% positive, almost all as a buyer. But I'll take a hit over this if necessary. I WILL NOT be paying the total of the 6 individual shipping costs for these items on principal, under any circumstances. 

     Ebay used to be so good. The last 2 or 3 years, it just gets worse and worse. It's so disappointing. 

[sbespecially4u]

hi seem you got situation under control unlike ebay you could have asked seller total if combined before pressing button or buyer could have refunded you difference may be

[sbespecially4u]

iits sound correct i thought and was told its just usa also told tech issue also told by 4 customer service specialist advisers that it to do with tariffs still not sorted since 20 june

[sbespecially4u]

been going on since 20 june still not sorted cant sens invoice to usa it may be as you say for other countries but told not a bug but tarrffs

[miea5303]

I have similar issue wherby my customers are unable to request an invoice to combine postage.

I am eager to encourage multiple sales and combine postage and have adjusted the setting for 'invoice requests' but it doesnt seem to work . I end up having to refund excess postage paid which is a real faff and not very professional.

Any advice?

thanks  

[tressygirl]

This may help, as this is still a major issue with Simple Delivery,  some sellers are leaving a message on their listing,  for example.....   ' If you wish to buy multiple items,  please let me know before buying,  I will relist them as one listing so only one postage cost is charged, combining postage is not currently possible. '

Yep, not ideal,  but it may help !

@miea5303 

[forapersona1]

Had a problem with this last night.  Buyer bought an item from me and also asked if I would break up another bundle for specific items in that listing. I wanted to combine postage but of course was unable to do so. I mailed the buyer twice explaining that I could cancel his purchase and relist all the items they wanted as one bundle and they could buy it as one purchase. In the end they declined and I don't blame them, as the whole thing has a dodgy feeling about it.

Ebay need to get this sorted out. 

[wgwillia]

Same old story from Ebay tell you any thing to get you off there backs  and hope you go away it would be nice if they just fixed the problem.