Unable to send Invoice or Combine Postage

[zax93]

So usually when I sell multiple items to a buyer I send them an invoice and adjust the postage accordingly - there is no such option there at the moment - there is a link to combine items so I click on that and then try and collate them there and get this message

Sending invoices is temporarily unavailable

 

We're working to fix this issue as soon as possible. In the meantime, if you want to send combined postage discounts, we recommend refunding the postage difference to your buyer after purchase.

Anyone else having issues?

[paul2012-2013]

yes  i noticed this last night the buyer had to pay post twice, ebay dont think things threw

[s1t2u3a4r5t6]

I can’t seem to combine multiple purchases, so person paid for two items separately- I refunded postage- but don’t receive that postage payment- so now I’m out of pocket. EBay basically robbing us… total payment for two items at £10 each- buyer paid £38.20- with postage x2 and protection etc. I refunded a postage £5.99. I end up with total profit £14.01?!!! *bleep*

[sbespecially4u]

been on phone 2 hour20min and passed to 3 different customer servise who still could not help  as to why simple delivery has / is  overriding international postage policee and turning off after it has been set and listed so oversea person could purchase and win one suggest i contact buyer to pay out side ebay another said becauce the items sold was under £10 another said it was because i was not inroled in global shippimng program[ which is not compulsary ] how and who do i speak to some one tocorrect this as none helping. sent feed back explain nearly 1/2 doz time

[dizzigoth]

But if you do that, you will not be able to get paid for your added item/s because we have to buy a label for every item or we don't get paid for it. If we put things together then there's zero proof that we even sent the extra item/s. This is APPALLING! I used to have people buy several things regularly. One lively lady is getting snippy with me because  I can't combine postage BUT she had already paid for 1 item & the 2nd is an Offer so it would have been impossible anyway. 

[dizzigoth]

Contact eBay. They HAVE to sort that. I would refund & relist for the buyer. I must say  I can't see how that could ever happen,  but with all the screw-ups recently,  I'm not surprised 

[sbespecially4u]

situation not changed un able to send in voice to USA buyers from UK. this eBay message comes up for every item won buy USA buyer invoices cannot be sent for items where eBay manages all or part of the postage these items are excluded from this invoice

[sbespecially4u]

i have done now 10 times now . all different reasons and explanations latest was on was turn off GSP [ never enrolled ] and in scheduled listing in postage section select international postage and destination this is what i have been doing for over a year so that explanation does not work also

[arizonagcs]

Hi can you tell me what goods we are talking about please


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