Unable to send Invoice or Combine Postage

[zax93]

So usually when I sell multiple items to a buyer I send them an invoice and adjust the postage accordingly - there is no such option there at the moment - there is a link to combine items so I click on that and then try and collate them there and get this message

Sending invoices is temporarily unavailable

 

We're working to fix this issue as soon as possible. In the meantime, if you want to send combined postage discounts, we recommend refunding the postage difference to your buyer after purchase.

Anyone else having issues?

[sml192 · Accepted solution]

Yes several others are experiencing this.  There is another thread about this here:

https://community.ebay.co.uk/t5/Seller-Central/Option-to-send-invoices-disappeared/m-p/7783717#M7068...

[cookcookingbooks]

Me too. I was told I would be notified when it is going to be fixed. Was told I would be notified, but seems only those who complain will be notified. Very strange. Plus there are no notices on the System Outages.

Apparently they are working on it now.      AND as I said they will notify me. Not told when like 24 - 48 hours.

Just

I’m extremely sorry for the inconvenience this has caused to you. This is a confirmed technical issue on eBay and we have coordinated with our technical team and they have informed us that they are currently resolving this in high priority.

[wintersdawn1]

Ebay customer services are well known master's of b/s, they tell the caller ANYTHING to get them OFF the phone and not bothering them anymore.

[tim_arcadia]

I can't send invoices either, when the buyer is in the UK (where I am).  I can send an invoice to overseas buyers, which is a bit weird. It probably has something to do with private seller buyer protection fees that has just come in - which doesn't apply to overseas buyers.

[cymru500]

The introduction of BPF has caused this issue and Ebay have turned off the Combine Postage facility while they find a solution.

Yesterday, having sold four items at auction to the same buyer and being unable to produce an invoice reflecting combined postage, with the buyers agreement I cancelled the four items and relisted them all as one buy it now sale, which was completed.

Result, my buyer got all his items saving himself three lots of BPF fees in the process, this must be impacting Ebay's income and no doubt they will find a fix soon.  

[superkay88]

It's 5 days later and it's still not working

[woodlandshouse.jewellery]

Not working. I cannot raise the Invoice.

[mano_390151]

This issue still continues 

[arizonagcs]

Not only have I no  invoices but today  a buyer has been charged overseas postage and they live in Southampton. 

I do not think its fair on me or the buyer 

Margaret

[ncmetrobus]

I made a point of downloading the copy of eBay's guidance on Offering Combining Postage on March 3rd, which was after the BPF changes.  I now note that it has changed and it now says you have to enable combined invoices.  I am not a seller currently so can't easily investigate their proposed course of action but do wonder whether this magically doesn't work for Private Sellers.

If so, it isn't referenced in the page which is here.  I am also not aware that the changes in this page have been communicated in any way to sellers.  In addition, they did not update the page at the time of introduction of BPF as they should have done.  Is it any wonder that there is so much discontent?