Like I said, virtually from the beginning I had suspicions this wasn't genuine and this became more obvious as time went on. I suffered an hour of abuse just because I told him I made it clear a few times that it's a CD, not an LP. I also pointed out that in one of the photos I uploaded you could see the CD sitting in it's tray.
Then he said it looked like a picture disk. I suppose he said that because it sort of did look more like a picture disk than a vinyl record. The abuse carried on and the reason for not wanting the CD because of that changed again. I can't even remember why now but if I check that chatlogue I'll see it. eBay have access to it as well. When I called eBay about this after spending 30 minutes working out how you get to talk to a real person instead of a robot, I told him all of this plus probably more. He checked the chatlogue straight away and said that he'd broken eBay Terms and Conditions just by the way he handled that conversation. Then he even apologised to me for me having to go through all this abuse.
Then he said he'd start a claim. You have to remember this is more than just a minor problem. To answer what you said, he is more than just out of the ordinary. You haven't viewed what I've viewed.
When he first asked for a refund it was the day before my bank said spent a great deal of time putting a transactions back in order and refunding me for what was stolen. About 5 days before I was the victim of identity theft. Part of this is changing all your passwords and in my case changing my phone number. This has all been rectified but a had a lot of emails from eBay that I had missed asking me if it was me who logged into my own eBay account on... whatever date it was, the time it happened and where I was.
Someone in Ilford near the Greater London/Essex border had hacked my eBay account. I've kept all these emails. I'm not saying the buyer was involved at all in that but because it happened just after everything had been put back to normal I thought it was a very big coincidence seeing as no one has ever asked me for a refund in all the 10+ years I've been a seller on here. I am a buyer as well. This added to my suspicion especially when it became obvious that this was no ordinary eBay buyer and he wanted a refund because of three different things at different times. Once I had explained that one of his particular reasons for wanting a refund was impossible and that it was something I could easily prove was impossible he'd change his mind again on the reason why. This would also be very invalid and impossible. Again I forgot what the other two were but again I can just check the chatlogue. I believe at the time of his last excuse he just said "I don't want it no more".
Of course, you do realise you can easily copy CDs to a hard drive or any digital device that can play music. This is why HMV will only refund you by giving you another copy of the CD you bought. If they were out of stock they would organise a replacement to be sent to their address. I know this as it happened to me once, but I wanted the CD and had no plans to copy it. This was only a year a half ago and was the Worthing branch.
Again, I'm not accusing him of doing this but you have to think about it especially when refunding a CD. If I had asked HMV for a refund just because I don't want it anymore I wonder what they would say?
One last thing and this is the honest truth and I'm willing to swear on my parents lives I'm telling the truth (and yes they're both still alive... just about). Looking on my eBay you'll see the CD that this guy is sending back and wants the refund to has been relisted on my page. I'm not bothered about this at all but I didn't relist it. It was still on my account and eBay (probably a robot) relisted it. I personally wouldn't of done this just yet, but I don't mind it being done. Also, at first I believed the subject about returns was all about if you had a genuine problem, such as an item damaged in the post or an item that someone brought where it had accidentally put a piece of information about something this item can do in the listing which it actually can't do.
The way to find out how to change your policy on returns isn't in the most easiest place to find when revising your listing and isn't actually market at all. I eventually found out today how to do it buy clicking that symbol on the top right-hand side. I just clicked anything like this until I found it. Another thing is you can't change this when using your Android phone (at least I can't). You can find where the option is to turn refunds off, and even change it but on the phone it will not register and when you go and view the items you think you've changed it still says "returns available" or however it's actually worded on the listing. This could be viewing it on my phone and laptop. However, if I use my laptop to change it, it registers instantly. It then has disappeared on the listing whether I'm viewing it on the phone or laptop.
Going right back to the beginning he will not be receiving a refund from me for reasons already stated. If he is refunded the money must've come from eBay themselves, not from myself. Currently due to my recent problem with ID theft I obviously have a new bank card. This has yet to be registered with PayPal which means eBay as well. If I sell an item I will instantly get a notification. I will then register my new card on PayPal. My bank are going to call me straight away if PayPal try and take any money. If it's genuinely through a sale that's just happened I'll give it the go ahead. I will know it's the buyer going by the amount paid in. They said they will do this everytime with PayPal regardless of whether someone is trying to give me money or wants to take money.
They're doing this for two other services as well unrelated to eBay or PayPal.
