Option to send invoices disappeared

[s2000king_123]

Option on sold listings to ‘send payment details’ has disappeared and I’m unable to send people invoices for combined orders like I normally do. I did a live chat with customer service, but I don’t really think they knew what I was talking about.

I have buyers waiting to pay, but are reluctant to pay for the entire postage cost in one go and have me refund due to the amount of money they would have in limbo. 

anybody else having the same problem? Anyone at eBay able to confirm it’s being looked into so I can tell my buyers? 

[yoganutvmw]

no idea what di happen on 15 th

[yoganutvmw]

17th march no idea

[andha-21]

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@vintique*violet wrote:

There are a number of listings whereby the postage costs are extortionate and the BIN at a lower price, in the listing description the sellers states the price is actually more than the BIN if collecting, and it is to "minimise the BPF" ... so assume this is their " workaround" but seems off to me?  

Yes, I remember that being talked about early doors after BPF started but with the terms and conditions update including the bit about circumventing BPF fees, if they continued that was incredibly stupid.

Mandatory Simple Delivery kills that anyway, but still stupid.

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[yoganutvmw]

Standard customer service reply for every thing noone tell you when done or if done

[yoganutvmw]

not heard that oversea sending invoices effected and has not effect me ..in chat ask to speak to agent keep typing in every section if they ask what you want when they say ok they call you for free

[yoganutvmw]

Still no explanation as to what bpf stand for or bin

[craftychickfrances]

Buyers protection fee
Buy it now

Sent from Outlook for Android<>

[yoganutvmw]

tthank you

[yoganutvmw]

Thank you

[kingshearer]

It's obvious that they're  just trying to come up with new ways to fleece buyer and seller.  I'm sure combining postage eats into their percentage costs . It's so annoying,  it undermines the trust between buyer and seller, causes delays and alot of buyers are paying over the odds for postage. 

[musiccomplete]

has this been fixed yet? i had to spend hours refunding a lot of buyers for their combined postage totals - it really is becoming unbearable to sell on ebay....

[davebrahm]

Still no resolution to this issue - fortunately I have a couple of regular buyers who know of this and are aware, so have been ok to pay full postage amounts and receive a refund on the excess postage, but still can’t believe this is an accepted workaround given by Ebay, it involves a lot of trust in the seller from the buyer,  and any new buyers may be put off!

Also the added BPF (buyer protection fee) seems to be an added ‘penalty’ for being a private seller now, especially as buyers already have the same original protection on their purchases - just revert back to a seller fee it was much more accepted.

And looking at the new ‘special delivery’ option (which again is something new levied at private sellers only!) it looks like a solution to a problem that wasn’t there in the first place - i’ve asked the question to customer services if you can do combined postage through the new simple delivery and have been met with stoney silence unsurprisingly!

What have private sellers done to deserve this kind of treatment Ebay, its like they don’t want us stinking up the place anymore with our so called ‘side hustles’ 😡

[lucy_farmer]

'And looking at the new ‘special delivery’ option (which again is something new levied at private sellers only!) it looks like a solution to a problem that wasn’t there in the first place'

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There *wasn't* a problem there in the first place, but there is now. The BPF.

The BPF is charged on the price of the item, not the postage. So ebay have to think of a way to stop private sellers doing the old 'item price low- postage price high' trick. 

(this was pretty common back in the day when the old fees were charged on the item and not the postage. Ebay got around this by charging fees on the whole lot and encouraging sellers to do 'free" (inclusive) postage)

Also, ebay are looking for new avenues to make up for the profits lost on the removal of private sellers fees. So along with the BPF and 'payment holds', ebay will be making more money from the contracts they now have with the delivery companies.

[johnworrall3]

No it is not fixed and probably will never be fixed

[cookcookingbooks]

For a month now there seems to be a problem with this option, to combine shipment. Trying to send combined invoice for postage total of £3.50. for two order.

Getting error message.

“Something went wrong. Please try again later.”

Been contacting Support for the last 2 weeks, apparently according to the Community pages, this has been going on for a month now. Promises that they are working on it. No announcements. What a headache.

Only solution was offered is for customer to pay and for seller to refund after payment.

So that's seems to be the only choice.

Not a good way to sort this out. Sellers look like scammers. Buyers leaving. Sellers leaving. Is this legal, as I understand that business users have the option to do this.

[rusticwallet]

It's been an issue for at least a month. I have stopped all activity. I've
been on the platform for 23 years and only build and sell model cars. Next
week I am going to list 1 item, test the system and decide what to do after
that effort.
I think I know what the outcome will be.

[halea35]

I want to combine postage so my buyers are not over paying Buyers Protection.    They do not need to be paying this.  

[flam27]

Yes, me too. It's a pain in the neck!

[james23011985]

Yep having the same problem.I've informed buyers but don't know what else to do.

[birdyjude]

Are you ( and others) waiting till the item has been delivered, and you've
had your payment from Ebay, before sending the refund to your buyer? Or are
you refunding them once they've paid?